Domestic Relocation Consultant I - US Remote

Realogy; United States; A distancia; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Realogy is seeking a Relocation Consultant I to work remotely in the United States. The role serves as the navigator of the relocation process for domestic transferees, coordinating shipment of goods, destination services and expense management with excellent service delivery.

Responsibilities include managing a caseload and coordinating all relocation phases, applying knowledge of Cartus products, and identifying cross-selling opportunities while ensuring data integrity and policy compliance

Formación

• Customer service experience in a multi-task, call center environment.
• Influential verbal and written communication skills.
• One plus year relocation, real estate or related field experience.

Responsabilidades

• Maintains an assigned caseload, while delivering impeccable customer service to external and internal customers.
• Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.
• Demonstrate knowledge of Cartus’ products and services in all interactions with client and customer.
• Coordinate/Facilitate Cartus’ core products and services to assigned customers according to prescribed Cartus’ standards.
• Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
• Ensure data integrity in all Cartus systems.
• Maintain compliance with Cartus’ corporate polices, programs, and standards.
• Other duties as assigned; training, special projects, client presentations, etc.

Conocimientos

Customer service

Verbal communication

Written communication

Relocation experience

Educación

College degree

Descripción del empleo

Relocation Consultant I - Remote

The Relocation Consultant serves as the “navigator” of the relocation process for his/her domestic transferees. Responsibilities include, but are not limited to: administering relocation policy/program; counseling on best utilization of resources: coordinating the shipment of household goods, destination services and expense management. Ensure customer and client needs are met in a timely efficient manner through delivery of excellent service.

• Maintains an assigned caseload, while delivering impeccable customer service to external and internal customers
• Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
• Demonstrate knowledge of Cartus’ products and services in all interactions with client and customer
• Coordinate/Facilitate Cartus’ core products and services to assigned customers according to prescribed Cartus’ standards
• Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue
• Ensure data integrity in all Cartus systems.
• Maintain compliance with Cartus’ corporate polices, programs, and standards
• Other duties as assigned; training, special projects, client presentations, etc.

QUALIFICATIONS / SELECTION CRITERIA

• College degree or equivalent preferred
• Customer service experience in multi task, call center environment
• Influential verbal and written communication skills
• One plus year relocation, real estate or related field experience