Remote Domestic Relocation Navigator II

Realogy; United States; A distancia; USD 50.000 - 70.000; Jornada completa

Descripción de la vacante

Realogy is seeking a Remote Relocation Consultant II to manage domestic transferee relocations, coordinating policy, resources, property actions, and expense management. You will counsel clients, review reports, oversee equity funding, and ensure timely service delivery.

Ideal candidates have relocation or real estate experience, strong communication and organizational skills, and a customer-focused mindset.

Formación

• Two years relocation/ real estate experience with home sale closings.
• College degree or equivalent preferred.
• Two years Customer service experience in call center environment.
• Influential verbal and written communication skills.
• Strong organizational and analytical skills.

Responsabilidades

• Maintain an assigned caseload, delivering impeccable customer service to external and internal customers.
• Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.
• Demonstrates knowledge of Cartus' products and services in interactions with client and customer.
• Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards.
• Recognize cross-selling opportunities based on transferee needs to generate new sources of revenue.
• Maintain data integrity in Cartus systems.
• Maintain compliance with Cartus' corporate policies, programs, and standards.
• Establish effective working relationships with Network and Non-Network brokers.
• Coordinate development of agents property action plans and market updates as required by client contracts.
• Serve as an objective real estate subject matter expert and resource to clients.
• Maintain working knowledge of corporate client policy in management of critical marketing information.

Conocimientos

Customer service

Communication

Organization

Multitasking

Teamwork

Computer literacy

Educación

College degree or equivalent

Herramientas

Cartus systems

CRM software

Descripción del empleo

Realogy is seeking a Remote Relocation Consultant II to manage domestic transferee relocations, coordinating policy, resources, property actions, and expense management. You will counsel clients, review reports, oversee equity funding, and ensure timely service delivery.

Ideal candidates have relocation or real estate experience, strong communication and organizational skills, and a customer-focused mindset.