Domestic Relocation Consultant II - US Remote

Realogy; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Realogy is seeking a Remote Relocation Consultant II to manage domestic transferee relocations, coordinating policy, resources, property actions, and expense management. You will counsel clients, review reports, oversee equity funding, and ensure timely service delivery.

Ideal candidates have relocation or real estate experience, strong communication and organizational skills, and a customer-focused mindset.

Qualifications

• Two years relocation/ real estate experience with home sale closings.
• College degree or equivalent preferred.
• Two years Customer service experience in call center environment.
• Influential verbal and written communication skills.
• Strong organizational and analytical skills.

Responsibilities

• Maintain an assigned caseload, delivering impeccable customer service to external and internal customers.
• Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.
• Demonstrates knowledge of Cartus' products and services in interactions with client and customer.
• Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards.
• Recognize cross-selling opportunities based on transferee needs to generate new sources of revenue.
• Maintain data integrity in Cartus systems.
• Maintain compliance with Cartus' corporate policies, programs, and standards.
• Establish effective working relationships with Network and Non-Network brokers.
• Coordinate development of agents property action plans and market updates as required by client contracts.
• Serve as an objective real estate subject matter expert and resource to clients.
• Maintain working knowledge of corporate client policy in management of critical marketing information.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Computer literacy

Education

College degree or equivalent

Tools

Cartus systems

CRM software

Job description

RELOCATION CONSULTANT 2 - REMOTE

PRIMARY FUNCTION:

The Relocation Consultant II serves as the “navigator\" of therelocation process forhis/her domestic transferees. Responsibilities including, but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of excellent service.

MAJOR DUTIES AND RESPONSIBILITIES:

• Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers.
• Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
• Demonstrates knowledge of Cartus' products and services in all interactions with client and customer Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards.
• Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
• Ensure data integrity in all Cartus systems.
• Maintain compliance with Cartus' corporate policies, programs, and standards.
• Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.
• Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions.
• Coordinate ordering, review, analysis of agent prepared BMAs and property action plans.
• Coordinate development of agents property action plan and market updates as required by specific client contracts and programs.
• Serve as an objective real estate subject matter expert and resource to internal and external customers.
• Maintain working knowledge of corporate client policy in management of critical marketing information and events

KEY DIMENSIONS:

• Clear and concise written and verbal communication skills.
• Customer advocacy and superior customer service skills.
• Strategic thinker- strong judgment and decision making skills.
• Interpersonal / Influencing skills
• Detail oriented; ability to multitask
• Ability to work in a team environment
• Cultural awareness
• Innovative and resourceful
• Computer Literacy
• Flexibility
• Manage stress & pressure
• Ability to plan and organize.

QUALIFICATIONS / SELECTION CRITERIA

• Two years prior relocation/ real estate experience with home sale closings
• College degree or equivalent preferred
• Two years Customer service experience in call center environment
• Influential verbal and written communication skills
• Strong organizational and analytical