Remote Document Review Specialist – Student Loans

Pennsylvania-Higher-Education-Assistance-Agency-; Harrisburg (Dauphin County); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Bronze Medical Insurance

State Employees Retirement System

Job summary

Pennsylvania Higher Education Assistance Agency (PHEAA) is seeking a Clerical Wage Document Review member to organize and reconstruct borrower files for data entry and storage. The role focuses on resolving routine issues and maintaining NPPI safeguards.

The position is office-based with hybrid work options (2 days per month onsite) and a Monday–Friday schedule. Training and cross-functional collaboration are emphasized for ongoing development.

Qualifications

• High school diploma or equivalent.
• Ability to communicate clearly and effectively.
• Ability to multitask.
• Ability to work effectively in a team environment.
• Ability to learn and understand Agency policies, procedures, and operations.
• Basic math skills required.

Responsibilities

• Organize and reconstruct lender or borrower collateral and update COMPASS accordingly.
• Identify and research basic level processing errors
• Resolve validation edits assigned by utilizing validation chart resolution along with training and experience.
• Research and respond to basic business units questions in a timely and professional fashion.
• Track daily work performed by logging daily activities.
• Safeguard Non-Public Personal Information (NPPI), at all times.

Skills

Communication

Teamwork

Multitasking

Basic math

PC literacy

Education

High school diploma or equivalent

Job description

Pennsylvania Higher Education Assistance Agency (PHEAA) is seeking a Clerical Wage Document Review member to organize and reconstruct borrower files for data entry and storage. The role focuses on resolving routine issues and maintaining NPPI safeguards.

The position is office-based with hybrid work options (2 days per month onsite) and a Monday–Friday schedule. Training and cross-functional collaboration are emphasized for ongoing development.