CW Document Reviewer

Pennsylvania-Higher-Education-Assistance-Agency-; Harrisburg (Dauphin County); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Bronze Medical Insurance

State Employees Retirement System

Job summary

Pennsylvania Higher Education Assistance Agency (PHEAA) is seeking a Clerical Wage Document Review member to organize and reconstruct borrower files for data entry and storage. The role focuses on resolving routine issues and maintaining NPPI safeguards.

The position is office-based with hybrid work options (2 days per month onsite) and a Monday–Friday schedule. Training and cross-functional collaboration are emphasized for ongoing development.

Qualifications

• High school diploma or equivalent.
• Ability to communicate clearly and effectively.
• Ability to multitask.
• Ability to work effectively in a team environment.
• Ability to learn and understand Agency policies, procedures, and operations.
• Basic math skills required.

Responsibilities

• Organize and reconstruct lender or borrower collateral and update COMPASS accordingly.
• Identify and research basic level processing errors
• Resolve validation edits assigned by utilizing validation chart resolution along with training and experience.
• Research and respond to basic business units questions in a timely and professional fashion.
• Track daily work performed by logging daily activities.
• Safeguard Non-Public Personal Information (NPPI), at all times.

Skills

Communication

Teamwork

Multitasking

Basic math

PC literacy

Education

High school diploma or equivalent

Job description

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education.

Give back tomorrow by joining us today!

Salary: $16.00/Hour Pay Increase:Pay will increase to $16.50 after 6 months of continuous employment

Shift: Monday through Friday 8:00 AM - 5:00 PM - Hybrid 2 days a month onsite

Department: Conversions

You are eligible to enroll in the Bronze Medical Insurance plan from day one of employment and will be required to join the State Employees Retirement System.

JOB PURPOSE AND SUMMARY

The Clerical Wage Document Review organizes and reconstructs borrower files in preparation of data entry of Student Loan detail to the Conversion System Module and for document storage and retention. Key functions include performing assigned tasks including addressing and resolving typical and routine issues with accounts.

PRIMARY DUTIES AND RESPONSIBILITIES

Data Review and Processing

• Organize and reconstruct lender or borrower collateral and update COMPASS accordingly.
• Identify and research basic level processing errors
• Resolve validation edits assigned by utilizing validation chart resolution along with training and experience.
• Research and respond to basic business units questions in a timely and professional fashion.
• Track daily work performed by logging daily activities.
• Safeguard Non-Public Personal Information (NPPI), at all times.

Communication and Development

• Actively participate in team meetings offering input to discussion topics, sharing information that may benefit others, and taking meeting minutes.
• Keep up to date on changing procedures within the department as they pertain to specific functions performed.
• Participate in departmental cross-training initiatives to improve and expand working knowledge base.

Required Skills

• High school diploma or equivalent.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

• Perform work required for this position in an office environment and/or via remote or hybrid arrangement.
• Remain sedentary for extended periods of time.
• Ability to use a personal computer.
• Required to use the telephone for incoming and outgoing phone calls.
• Overtime required.
• Basic math skills required.

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to communicate clearly and effectively.
• Ability to work effectively in a team environment.
• Ability to multitask.
• Knowledge of a personal computer (PC).
• Ability to learn and understand Agency policies, procedures, and operations.
• Ability to use basic office equipment (fax machine, copier, telephone, printer, etc.).
• Ability to use information systems and software.
• Ability to understand and apply rules and regulations pertaining to department activities.