Entry-Level Student Loan Default Prevention Specialist

Pennsylvania Higher Education Assistance Agency; Harrisburg (Dauphin County); On-site; USD 32,000 - 35,000; Full time

Job summary

Pennsylvania Higher Education Assistance Agency (PHEAA) seeks Default Prevention Representatives in Harrisburg. This entry-level clerical wage role handles borrower contact to prevent Title IV delinquencies, including skip tracing, outbound calls, inquiries, and counseling students to promote positive account management with partner colleges. The position pays $16.00 per hour, Monday–Friday 8:00 AM–4:30 PM, at 1200 North 7th Street.

Qualifications

• High school diploma or equivalent.
• Proficiency with MS Office and basic computer literacy.
• Ability to work independently and meet deadlines; strong attention to detail.

Responsibilities

• Learn and apply information systems including OneLINK, COMPASS, SLMA, ACS, and Nelnet.
• Provide effective customer service in line with federal regulations.
• Perform skip tracing to identify delinquent accounts and calculate days of delinquency.
• Communicate clearly in writing and orally; work well in a team.
• Enter data and support the Loan Asset Management department.

Skills

Computer literacy

Attention to detail

Independent work

Deadline-driven

Education

High school diploma or equivalent

Tools

MS Office

Job description

Pennsylvania Higher Education Assistance Agency (PHEAA) seeks Default Prevention Representatives in Harrisburg. This entry-level clerical wage role handles borrower contact to prevent Title IV delinquencies, including skip tracing, outbound calls, inquiries, and counseling students to promote positive account management with partner colleges. The position pays $16.00 per hour, Monday–Friday 8:00 AM–4:30 PM, at 1200 North 7th Street.