CW Document Reviewer

Pheaa; Harrisburg (Dauphin County); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Bronze Medical Insurance

State Employees Retirement System

Job summary

PHEAA is seeking an Administrative/Clerical employee in Harrisburg, PA, to organize and reconstruct borrower files for data entry into the Conversion System Module. The role supports document storage and resolution of routine issues.

This full-time, hybrid position offers a starting wage of $16.00 per hour, with a raise to $16.50 after six months, and benefits including Bronze Medical Insurance and participation in the State Employees Retirement System.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication.
• Ability to work in a team and multitask.
• Proficient with basic office equipment and PC.

Responsibilities

• Organize and reconstruct borrower files for data entry.
• Identify and research basic processing errors.
• Resolve validation edits using the resolution chart.
• Respond to basic business questions in a timely, professional manner.
• Track daily work by logging activities.
• Safeguard NPPI at all times.
• Participate in team meetings and take minutes.
• Stay up to date on changing procedures.
• Cross-train to expand knowledge.

Skills

Communication skills

Teamwork

Multitasking

Basic Math

Computer literacy

Attention to detail

Adaptability

Education

High school diploma or equivalent

Job description

Administrative / Clerical

Harrisburg, PA

Full-Time/Regular

PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education.

Salary

$16.00/Hour Pay Increase: Pay will increase to $16.50 after 6 months of continuous employment

Shift

Monday through Friday 8:00 AM - 5:00 PM - Hybrid 2 days a month onsite

Location

PHEAA Headquarters 1200 North 7th Street, Harrisburg, PA 17102

Department

Conversions

Benefits

You are eligible to enroll in the Bronze Medical Insurance plan from day one of employment and will be required to join the State Employees Retirement System.

Job Purpose And Summary

The Clerical Wage Document Review organizes and reconstructs borrower files in preparation of data entry of Student Loan detail to the Conversion System Module and for document storage and retention. Key functions include performing assigned tasks including addressing and resolving typical and routine issues with accounts.

Primary Duties And Responsibilities

• Organize and reconstruct lender or borrower collateral and update COMPASS accordingly.
• Identify and research basic level processing errors
• Resolve validation edits assigned by utilizing validation chart resolution along with training and experience.
• Research and respond to basic business units questions in a timely and professional fashion.
• Track daily work performed by logging daily activities.
• Safeguard Non-Public Personal Information (NPPI), at all times.
• Actively participate in team meetings offering input to discussion topics, sharing information that may benefit others, and taking meeting minutes.
• Keep up to date on changing procedures within the department as they pertain to specific functions performed.
• Participate in departmental cross-training initiatives to improve and expand working knowledge base.

Required Skills

High school diploma or equivalent.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

• Perform work required for this position in an office environment and/or via remote or hybrid arrangement.
• Remain sedentary for extended periods of time.
• Ability to use a personal computer.
• Required to use the telephone for incoming and outgoing phone calls.
• Overtime required.

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Basic Math Skills Required.
• Ability to communicate clearly and effectively.
• Ability to work effectively in a team environment.
• Ability to multitask.
• Knowledge of a personal computer (PC).
• Ability to learn and understand Agency policies, procedures, and operations.
• Ability to use basic office equipment (fax machine, copier, telephone, printer, etc.).
• Ability to use information systems and software.
• Ability to understand and apply rules and regulations pertaining to department activities.

Required Experience

High school diploma or equivalent.