Remote DMV Customer Service Specialist – Reinstatements

Ohio Department of Public Safety; Columbus (OH); Remote; USD 43,000 - 53,000; Full time

Benefits offered by this job

Multiple pay increases over the first

Free Parking!

Free Gym Access & Walking Path!

Daycare On-site!

Cafeteria On-site!

Job summary

Ohio Department of Public Safety – Bureau of Motor Vehicles/Driver License Suspensions/Reinstatement Processing Center is seeking a Customer Service Assistant 2 to handle inquiries, provide information on laws and procedures, and resolve issues with professional, accurate responses. The role may be remote now but could shift to in-office work.

Responsibilities include greeting callers and visitors, listening to questions, providing timely, precise answers, and following up to ensure complete

Qualifications

• 9 mos. trg. or 9 mos. exp. in office practices & procedures.
• 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people.
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing.
• 9 mos. trg. or 9 mos. exp. in operation of personal computer.

Responsibilities

• Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service.
• Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding.
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided.
• Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered.

Skills

Customer Service

Job description

Ohio Department of Public Safety – Bureau of Motor Vehicles/Driver License Suspensions/Reinstatement Processing Center is seeking a Customer Service Assistant 2 to handle inquiries, provide information on laws and procedures, and resolve issues with professional, accurate responses. The role may be remote now but could shift to in-office work.

Responsibilities include greeting callers and visitors, listening to questions, providing timely, precise answers, and following up to ensure complete