In-Office DMV Customer Service Assistant II

Ohio Department of Public Safety; Columbus (OH); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Multiple pay increases

Free Parking

Free Gym Access

Walking Path

Daycare On-site

Cafeteria On-site

Job summary

Ohio Department of Public Safety - Bureau of Motor Vehicles/Registration Support Services seeks a Customer Service Assistant 2 for in-office work at 1970 West Broad St, Columbus, OH 43223.

The role supports vehicle registration services, answers inquiries, and handles in-depth information on applicable laws, rules, and procedures with a focus on customer service excellence. Monday–Friday, 8:00 a.m.–5:00 p.m.; full-time, union OCSEA.

Qualifications

• 9 mos. trg. or 9 mos. exp. in office practices & procedures.
• 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people.
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing.
• 9 mos. trg. or 9 mos. exp. in operation of personal computer.

Responsibilities

• Respond to inquiries, requests for information and/or complaints requiring in-depth knowledge of laws, rules, policies and procedures.
• Greet and respond to in-person, telephone or written inquiries professionally and promptly.
• Listen to questions and concerns, ask follow-up questions to verify understanding.
• Provide complete, accurate responses or commit to when a response will be provided.
• Follow up to ensure all questions are thoroughly answered; access BASS for vehicle registration types.

Skills

Customer Service

Customer Focus

Communication

Job description

Ohio Department of Public Safety - Bureau of Motor Vehicles/Registration Support Services seeks a Customer Service Assistant 2 for in-office work at 1970 West Broad St, Columbus, OH 43223.

The role supports vehicle registration services, answers inquiries, and handles in-depth information on applicable laws, rules, and procedures with a focus on customer service excellence. Monday–Friday, 8:00 a.m.–5:00 p.m.; full-time, union OCSEA.