Customer Service Assistant 2

Ohio Department of Public Safety

Columbus (OH)

Remote

USD 43,000 - 53,000

Full time

12 hours ago

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Benefits offered by this job

Multiple pay increases over the first

Free Parking!

Free Gym Access & Walking Path!

Daycare On-site!

Cafeteria On-site!

Job summary

Ohio Department of Public Safety – Bureau of Motor Vehicles/Driver License Suspensions/Reinstatement Processing Center is seeking a Customer Service Assistant 2 to handle inquiries, provide information on laws and procedures, and resolve issues with professional, accurate responses. The role may be remote now but could shift to in-office work.

Responsibilities include greeting callers and visitors, listening to questions, providing timely, precise answers, and following up to ensure complete

Qualifications

9 mos. trg. or 9 mos. exp. in office practices & procedures.
9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people.
9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing.
9 mos. trg. or 9 mos. exp. in operation of personal computer.

Responsibilities

Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service.
Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding.
Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided.
Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered.

Skills

Customer Service

Job description

Ohio Department of Public Safety – Bureau of Motor Vehicles/Driver License Suspensions/Reinstatement Processing Center

Report in Location: 1970 West Broad Street, Columbus, OH 43223

Work Hours: Tuesday - Friday 8:30 a.m.- 5:30 p.m. & Saturday 8:00 a.m. - 2:00 p.m.

This positions is currently remote (work from home) but can be subject to change to regular, in-office work***

Perks of Working for the Ohio Department of Public Safety

Multiple pay increases over the first years of service!
Free Parking!
Free Gym Access & Walking Path!
Daycare On-site!
Cafeteria On-site!

What You'll Do As a Customer Service Assistant 2

Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service;
Listen carefully to internal & external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding;
Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered.

Minimum Qualifications

9 mos. trg. or 9 mos. exp. in office practices & procedures;
9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
9 mos. trg. or 9 mos. exp. in operation of personal computer.