Customer Service Manager [IN-OFFICE]

Ohio Department of Public Safety; Columbus (OH); On-site; USD 73,604,000 - 99,581,000; Full time

Benefits offered by this job

Multiple pay increases over your first

Free Parking

Free onsite Gym

Onsite Cafeteria

Job summary

Ohio Department of Public Safety – Bureau of Motor Vehicles/Driver License Suspensions/Special Case Unit in Columbus seeks a Customer Service Manager to lead client support, coordinate information services, and supervise staff in handling complaints and inquiries.

Reporting to Administrative Officer 1, you'll greet inquiries, provide timely accurate responses, and oversee the DLSS/CDL units while ensuring courteous service across courts, attorneys, and the public.

Qualifications

• 12 months training or 12 months experience in departmental operations and programs, policies and procedures.

Responsibilities

• Plan, coordinate, promote & direct assistance & information services to respond to complaints, inquiries &/or requests for information for variety of clients & supervise assigned staff.
• Greet & respond to in person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal/external customer service.
• Listen carefully to internal/external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding.
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided.
• Direct & coordinate all activities of the Bureau of Motor Vehicles (BMV), Driver License Suspension Section (DLSS), CDL Unit with respect to suspensions & cancellation of driving & registration privileges.

Skills

Customer Service

Management

Job description

Ohio Department of Public Safety – Bureau of Motor Vehicles/Driver License Suspensions/Special Case Unit

Report In Location:

1970 West Broad Street, Columbus, OH 43223

Work Hours:

Monday - Friday, 8:00 a.m. - 4:45 p.m.

• THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over your first years of service!
• Free Parking!
• Free onsite Gym!
• Onsite Cafeteria!

What You'll Do As a Customer Service Manager

• Under the direction of Administrative Officer 1 within the Bureau of Motor Vehicles (BMV) Special Case Unit, to plan, coordinate, promote & direct assistance & information services to respond to complaints, inquiries &/or requests for information for variety of clients & supervise assigned staff;
• Greet & respond to in person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal/external customer service;
• Listen carefully to internal/external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding;
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
• Follow up to ensure all of the customer's questions &/or concerns have been thoroughly answered; Direct & coordinate all activities of the Bureau of Motor Vehicles (BMV), Driver License Suspension Section (DLSS), CDL Unit (e.g., research, investigate, process & respond to inquiries received from courts, attorneys, law enforcement, general public, Attorney General's Office, Director's Office, Registrar's Offices, Bureau's legal counsel/hearing officers, & other State agencies pertaining to suspensions & cancellation of driving & registration privileges).

• 12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency;
• AND 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency;
• AND 1 course or 3 mos. exp. in public relations;
• AND 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making;
• AND 1 course or 3 mos. exp. in public speaking, speech or communication;
• AND 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques.
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skill:

Customer Service

Agency Contact Name and Information

Jennifer Pletcher, HCM Sr. Analyst - [e-mail]

Unposting Date

Sep 28, 2026, 10:59:00 PM

Work Location

Charles D Shipley Building

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$30.22 per hour

Schedule

Full-time

Work Hours

See work hours below

Classified Indicator

Classified

Union

Exempt from Union

Technical Skills

Management

Professional Skills

Customer Focus

Agency Overview

Bureau of Motor Vehicles

Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.