Customer Service Manager [IN-OFFICE]

State of Ohio; Columbus (OH); On-site; USD 41,000 - 44,000; Full time

Job description

Job Description - Customer Service Manager [IN-OFFICE] (2600071X)

Organization

Public Safety

Agency Contact Name and Information : Jennifer Pletcher, HCM Sr. Analyst - [e-mail]

Unposting Date

Sep 29, 2026, 3:59:00 AM

Work Location

Charles D Shipley Building 1970 West Broad Street Columbus 43223-1102

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation : $30.22 per hour

Schedule

Full-time

Work Hours : See work hours below

Union : Exempt from Union

Primary Job Skill

Customer Service

Technical Skills : Management

Professional Skills : Customer Focus

Agency Overview

Bureau of Motor Vehicles
Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.

Job Description

Ohio Department of Public Safety – Bureau of Motor Vehicles/Driver License Suspensions/Special Case Unit
Report In Location: 1970 West Broad Street, Columbus, OH 43223
Work Hours: Monday - Friday, 8:00 a.m. - 4:45 p.m.

***THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over your first years of service!
• Free Parking!
• Free onsite Gym!
• Onsite Cafeteria!

What You'll Do as a Customer Service Manager

• Under the direction of Administrative Officer 1 within the Bureau of Motor Vehicles (BMV) Special Case Unit, to plan, coordinate, promote & direct assistance & information services to respond to complaints, inquiries &/or requests for information for variety of clients & supervise assigned staff;
• Greet & respond to in person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal/external customer service;
• Listen carefully to internal/external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding;
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
• Follow up to ensure all of the customer's questions &/or concerns have been thoroughly answered; Direct & coordinate all activities of the Bureau of Motor Vehicles (BMV), Driver License Suspension Section (DLSS), CDL Unit (e.g., research, investigate, process & respond to inquiries received from courts, attorneys, law enforcement, general public, Attorney General's Office, Director's Office, Registrar's Offices, Bureau's legal counsel/hearing officers, & other State agencies pertaining to suspensions & cancellation of driving & registration privileges).

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency;

AND 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency;

AND 1 course or 3 mos. exp. in public relations;

AND 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making;

AND 1 course or 3 mos. exp. in public speaking, speech or communication;

AND 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Helpful Tips for Applying

1.Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".

2.Tailor your application for each position you apply for.You should clearly describe how you meet the minimum qualifications outlined in this job posting.

3.Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A.

Job Skill: Customer Service

Supplemental Information

Background Check Information

• A BCI/FBI fingerprint check and background check may be required on all selected applicants.

To request a disability accommodation, please email [e-mail] as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.