Customer Service Assistant 2 [IN-OFFICE]

Ohio Department of Public Safety; Columbus (OH); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Multiple pay increases

Free Parking

Free Gym Access

Walking Path

Daycare On-site

Cafeteria On-site

Job summary

Ohio Department of Public Safety - Bureau of Motor Vehicles/Registration Support Services seeks a Customer Service Assistant 2 for in-office work at 1970 West Broad St, Columbus, OH 43223.

The role supports vehicle registration services, answers inquiries, and handles in-depth information on applicable laws, rules, and procedures with a focus on customer service excellence. Monday–Friday, 8:00 a.m.–5:00 p.m.; full-time, union OCSEA.

Qualifications

• 9 mos. trg. or 9 mos. exp. in office practices & procedures.
• 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people.
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing.
• 9 mos. trg. or 9 mos. exp. in operation of personal computer.

Responsibilities

• Respond to inquiries, requests for information and/or complaints requiring in-depth knowledge of laws, rules, policies and procedures.
• Greet and respond to in-person, telephone or written inquiries professionally and promptly.
• Listen to questions and concerns, ask follow-up questions to verify understanding.
• Provide complete, accurate responses or commit to when a response will be provided.
• Follow up to ensure all questions are thoroughly answered; access BASS for vehicle registration types.

Skills

Customer Service

Customer Focus

Communication

Job description

Job Description - Customer Service Assistant 2 [IN-OFFICE] (2600075R)

Organization

Public Safety

Agency Contact Name and Information : Jennifer Pletcher, HCM Sr. Analyst - [e-mail]

Work Location

Charles D Shipley Building 1970 West Broad Street Columbus 43223-1102

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation : $23.65 per hour

Schedule

Full-time

Work Hours : 8:00 a.m. - 5:00 p.m.

Union : OCSEA

Primary Job Skill

Customer Service

Technical Skills : Customer Service

Professional Skills : Customer Focus

Agency Overview

Bureau of Motor Vehicles

Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.

Job Description

Ohio Department of Public Safety - Bureau of Motor Vehicles/Registration Support Services
Report in Location: 1970 West Broad Street, Columbus, OH 43223
Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.

***THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym Access & Walking Path!
• Daycare On-site!
• Cafeteria On-site!

What You'll Do as a Customer Service Assistant 2

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
• Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service;
• Listen carefully to internal & external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding;
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
• Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered; Access Business Application Services System (BASS) for the issuance of various vehicle registration types (e.g., Historical, Collector, Senior, Commercial Radio, etc.);

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) &Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

• 9 mos. trg. or 9 mos. exp. in office practices & procedures;
• 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
• 9 mos. trg. or 9 mos. exp. in operation of personal computer.
• -Or equivalent of Minimum Qualifications for Employment noted above.

Supplemental Information

UNUSUAL WORKING CONDITIONS

May be confined to desk answering telephone for 6.5 - 7 hours per day; may work second or third shift & weekends in units with 24 hour/7 days per week operations.

Background Check Information

• A BCI/FBI fingerprint check, and background check, may be required on all selected applicants.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.