Remote Customer Service Advocate Titles Support

State of Ohio; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free Parking

Free Gym Access & Walking Path

Daycare On-site

Cafeteria On-site

Job summary

Ohio Department of Public Safety – Bureau of Motor Vehicles is seeking a Customer Service Assistant 2 to handle inquiries, provide accurate information, and support license and registration processes from our Columbus area location.

The role requires strong customer service skills, familiarity with applicable laws and policies, and the ability to respond promptly to requests while maintaining professionalism and accuracy. Remote work is currently allowed with potential in-office shifts.

Qualifications

• 9 mos. trg. or 9 mos. exp. in office practices & procedures.
• AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people.
• AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing.
• AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.

Responsibilities

• Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation.
• Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service.
• Listen carefully to internal &/or external customer questions &/or concerns & ask appropriate follow-up questions to verify understanding.
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided.
• Follow up to ensure all of the customers questions &/or concerns have been thoroughly answered.

Skills

Customer Service

Customer Focus

Job description

Ohio Department of Public Safety – Bureau of Motor Vehicles is seeking a Customer Service Assistant 2 to handle inquiries, provide accurate information, and support license and registration processes from our Columbus area location.

The role requires strong customer service skills, familiarity with applicable laws and policies, and the ability to respond promptly to requests while maintaining professionalism and accuracy. Remote work is currently allowed with potential in-office shifts.