Remote District Success & Renewal Manager

Navigate360; Ohio; Remote; USD 80,000 - 110,000; Full time

Job summary

Navigate360 is seeking a District Success Manager to own post-sale relationships with K-12 districts, drive renewals and expansions, and coordinate onboarding and adoption of Navigate360 SaaS.

You will partner with Account Executives, analyze usage data, and coach districts toward measurable outcomes, ensuring high retention. This role emphasizes proactive risk management, training, and cross-functional collaboration to maximize product value.

Qualifications

• Bachelor's degree or equivalent experience.
• 2-4 years in customer success, account management, or a client-facing role in SaaS/tech.
• Experience managing renewals or revenue-bearing book with forecasting and contract negotiation.
• Strong communication and analytical skills; ability to train and engage customers.

Responsibilities

• Act as the primary post-implementation contact to ensure a smooth onboarding.
• Collaborate with sales, product, and support to resolve customer challenges.
• Build and maintain relationships to achieve 90%+ retention rates.
• Own renewals and expansion opportunities within assigned districts.
• Forecast renewal revenue and manage opportunities in Salesforce.
• Provide customer enablement sessions and training to maximize adoption.
• Track engagement and risk, escalating issues as needed.

Skills

Customer success

Account management

SaaS experience

Education

Bachelor's degree

Tools

Salesforce

Salesforce Lightning

Zoho

Job description

Navigate360 is seeking a District Success Manager to own post-sale relationships with K-12 districts, drive renewals and expansions, and coordinate onboarding and adoption of Navigate360 SaaS.

You will partner with Account Executives, analyze usage data, and coach districts toward measurable outcomes, ensuring high retention. This role emphasizes proactive risk management, training, and cross-functional collaboration to maximize product value.