Remote District Success & Renewal Manager

TrulyHired; Richfield Township (OH); Remote; USD 70,000 - 110,000; Full time

Job summary

TrulyHired seeks a District Success Manager to own post-sale relationships for districts, drive renewals, and lead expansion opportunities across a 1,000–7,000 student base. You will coordinate onboarding, training, and ongoing support to ensure customers realize value from Navigate360's SaaS solutions.

This role collaborates with Account Executives and cross-functional teams to identify upsell opportunities, mitigate risk, and maintain high retention.

Qualifications

• Bachelor's degree or equivalent experience.
• 2–4 years in customer success, account management, or client-facing role.
• Experience managing renewals and forecasting.
• Strong communication and training skills.

Responsibilities

• Serve as post-sale relationship owner for assigned districts.
• Own renewals and expansion revenue; coordinate with AEs for opportunities.
• Collaborate with sales, product, and support to resolve challenges.
• Provide onboarding guidance and ongoing customer enablement.

Skills

Customer success

Renewals management

Account management

Training delivery

Cross-functional collaboration

Education

Bachelor's Degree

Tools

Salesforce

Salesforce Lightning

Zoho

Job description

TrulyHired seeks a District Success Manager to own post-sale relationships for districts, drive renewals, and lead expansion opportunities across a 1,000–7,000 student base. You will coordinate onboarding, training, and ongoing support to ensure customers realize value from Navigate360's SaaS solutions.

This role collaborates with Account Executives and cross-functional teams to identify upsell opportunities, mitigate risk, and maintain high retention.