Remote District Success Manager

Daybreak Health

United States

Remote

USD 85,000 - 95,000

Full time

14 days+

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Job summary

Daybreak Health is hiring a Customer Success Manager for a 100% remote role. You will own a portfolio of 50+ school districts, ensuring rapid launch, smooth operation, and high adoption among counselors, social workers, and admin staff.

You will lead onboarding, training, and AI-assisted optimization to scale outcomes for students and families. You will run onboarding campaigns, troubleshoot access, train staff, and develop capacity models while collaborating across teams to drive engagement,

Qualifications

Experience in EdTech, education, or healthcare partnerships and enablement.
K-12 background.
Track record driving adoption at scale (100+ customers).
Strong project management across multiple launches.
Tech savvy and able to troubleshoot independently.
Strong written and verbal communication.

Responsibilities

Lead district onboarding, staff activation, and dashboard training.
Troubleshoot account access, referrals, and scope questions with white-glove support for strategic districts.
Run staff trainings and information sessions to gain buy-in.
Build training capacity models to flag capacity risk before delays.
Set support and engagement strategy per district with autonomy.
Execute adoption campaigns: campus visits, emails, webinars, data-driven interventions.
Reach teachers and parents, not just counselors and admin.
Turn district data into action and document work in shared tools.
Use AI to build training decks, campaigns, and district talk tracks.