Remote Dispatcher for IT & POS Support (24/7)

SHI; Dover (DE); Remote; USD 38,000 - 40,000; Full time

Benefits offered by this job

Medical, vision, dental

401K

Flexible Spending

Job summary

SHI is seeking a motivated individual to join our Modern Workplace Services (MWS) team as a Dispatcher. In this role, you will be responsible for receiving service requests from customers, creating and managing tickets in SHI’s call management system, and dispatching work orders to a dedicated team of Field Service Technicians for IT and point-of-sale hardware repairs.

This is a remote, work-from-home position that supports a 24/7 operation.

Qualifications

• High School Diploma or GED required.
• Dispatcher or call center/help desk experience preferred.
• Ability to multi-task and prioritize in a fast-paced environment.

Responsibilities

• Receive service requests and create tickets in SHI’s call management system.
• Dispatch work orders to Field Service Technicians for IT and POS hardware repairs.
• Communicate with internal teams and customers via phone, Teams, and email.
• Monitor and oversee call assignments to ensure proper allocation.
• Update technician schedules to reflect changes and maintain accuracy.
• Be available for on-call overnight hours to handle emergencies.

Skills

Ticketing

Dispatching

Communication

Scheduling

On-call readiness

Education

High School Diploma or GED

Tools

Microsoft SharePoint

Microsoft Teams

Email

Job description

SHI is seeking a motivated individual to join our Modern Workplace Services (MWS) team as a Dispatcher. In this role, you will be responsible for receiving service requests from customers, creating and managing tickets in SHI’s call management system, and dispatching work orders to a dedicated team of Field Service Technicians for IT and point-of-sale hardware repairs.

This is a remote, work-from-home position that supports a 24/7 operation.