Remote Dispatch Specialist: Customer Care & Scheduling

Benco Dental; Reno (NV); Hybride; USD 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision Benefits

401k Package

Paid Time Off

Profit Sharing

Associate Discounts

Tuition Savings Program

Diversity & Inclusion initiatives

Résumé du poste

Benco Dental is seeking a Dispatch Specialist to handle external and internal customer inquiries and orders from a remote-capable role centered in Reno, Nevada. The successful candidate will resolve service-related issues and support the service team to ensure seamless operations.

Typical duties include handling calls, coordinating with technicians and managers, processing invoices, and keeping precise records. Local residency is required; 9:00–5:30 PST, Monday–Friday, with benefits from day one.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Residency: Local to Reno, NV.

Responsabilités

• Handle customer inquiries and orders in a courteous, timely, and professional manner.
• Answer phones and cover service calls as needed.
• Coordinate with service techs and managers to optimize scheduling and efficiency.
• Assist with billing, credits, and basic part orders using manufacturer or item numbers.
• Document interactions with customers and internal teams accurately for quality service.

Connaissances

Communication

Customer Service

Multitasking

Formation

High School Diploma

Description du poste

Benco Dental is seeking a Dispatch Specialist to handle external and internal customer inquiries and orders from a remote-capable role centered in Reno, Nevada. The successful candidate will resolve service-related issues and support the service team to ensure seamless operations.

Typical duties include handling calls, coordinating with technicians and managers, processing invoices, and keeping precise records. Local residency is required; 9:00–5:30 PST, Monday–Friday, with benefits from day one.