Remote Regional Field Service Manager (Dental Equipment)

Benco Dental; Raleigh (NC); Remote; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Day-one benefits

401k & Profit sharing

Employee discounts

Tuition savings

Family culture

Fortune Great Place to Work

Diversity & Inclusion groups

Family owned

Zusammenfassung

Benco Dental, the leading privately owned dental distributor in the United States, is seeking a Blue Ridge Regional Field Service Manager. You will oversee installation, maintenance, testing, troubleshooting and repair of dental equipment, ensuring compliance with customer specs and budgets.

The role requires managing regional technicians, collaborating with sales, and delivering exceptional service across the region while traveling to customer sites daily.

Qualifikationen

• Associate degree in Business or BioMed Technology.
• 5 years' experience in a service industry.
• Previous management experience is required.

Aufgaben

• Coach, evaluate and improve performance of regional service/installation technicians.
• Collaborate with Regional Sales Manager to hit regional labor sales goals.
• Ensure technicians report time and attendance and reflect PTO correctly.
• Hold technicians accountable for responsibilities and quality of work.
• Coordinate regular meetings with regional personnel to align goals.
• Maintain high customer service satisfaction across the region.

Kenntnisse

Time management

Professional attitude

Computer & networking

Customer service

Interpersonal communication

Field repair experience

Ausbildung

Associate degree in Business

Associate degree in BioMed Technology

Previous management experience

Jobbeschreibung

Benco Dental, the leading privately owned dental distributor in the United States, is seeking a Blue Ridge Regional Field Service Manager. You will oversee installation, maintenance, testing, troubleshooting and repair of dental equipment, ensuring compliance with customer specs and budgets.

The role requires managing regional technicians, collaborating with sales, and delivering exceptional service across the region while traveling to customer sites daily.