Customer Service Representative (Remote in Reno, Nevada)

Benco Dental; Reno (NV); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Compensation package

Health benefits Day 1

401(k) Day 1

PTO program

Profit sharing

Employee discounts

Tuition assistance

Family culture

Fortune Great Place to Work

Inclusion groups

Family-owned 95+ years

Job summary

Benco Dental, part of the 1930 Ventures family, is seeking a Customer Service Representative to handle inbound calls from dentists and dental offices, enter orders, process payments, and answer questions.

This remote role is based in Reno, NV with a Monday–Friday schedule 9:00 AM–5:30 PM PST and an hourly wage of $18.00. We offer day-one benefits, 401(k), PTO, profit sharing, and a family-oriented culture.

Qualifications

• High School Diploma or GED is required.
• Reside within 1 hour of Reno, Nevada, is required.
• Remote/work-from-home capability with reliable internet is essential.
• Excellent customer service and communication skills.
• Proficiency with computers and telephone systems.

Responsibilities

• Take inbound calls from dentists, dental offices and labs and ensure customer satisfaction.
• Enter orders for merchandise and small equipment; process credit card payments.
• Answer customer questions with accurate information and professional tone.
• Maintain CRM records and ensure data accuracy.

Skills

Customer service

CRM

Communication

Computer skills

Detail-oriented

Telephone skills

Education

High School Diploma/GED

Tools

CRM software

Job description

Location: Reno, Nevada (Remote)

Customer Service Representative at Benco Dental, a division of 1930 Ventures

As the next evolution of our family enterprise, Benco Dental proudly operates under the emerging 1930 Ventures brand. Candidates may see both Benco Dental and 1930 Ventures during this transition period, while our commitment to our associates, customers, and culture remains unchanged.

Our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What's in it for YOU?

• Excellent Compensation Packages

• Medical, Dental and Vision Benefits Effective on Day 1

• 401k Package Effective on Day 1

• Paid Time Off Program

• Profit Sharing

• Associate Discounts and Community Giveback Programs

• College Tuition Savings Program

• Caring Family Culture Toward all Associates

• Certified as a FORTUNE Great Place to Work

• Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups

• Family owned for 95+ years

Position Summary:

As the Customer Service Representative, you will take incoming calls from dentists, dental offices, and dental laboratories and ensures customer satisfaction. Customer Service Representatives accurately enter orders for merchandise and small equipment, enter credit card payments, and answer customer questions.

Your Shift:

Monday through Friday from 9:00AM - 5:30PM Pacific Standard Time

Your Pay:

Hourly rate of $18.00 per hour.

Do YOU Possess These Skills/Attributes?

• Excellent customer service abilities. Customer Relationship Management (CRM) is a plus

• Ability to communicate effectively and professionally

• Excellent computer and telephone skills

• Great attention to detail, cooperation and dependability

Do YOU Have a Specialty in One of the Five Following Areas?

• Customer Service: Responsible for receiving and responding to external and internal customer inquiries, issues and orders; resolving issues/problems

• Repairs:Responsible for answering repair related phone calls; processing repair estimates; completing follow up work with customers, manufacturers, etc.; maintain repair files and databases; processing factory invoices for billing purposes

• Parts: Responsible for receiving and responding to external and internal customer inquiries regarding parts orders; resolving parts-related issues/problems

• Service Scheduling: Responsible for receiving and responding to external and internal customer inquiries, scheduling and dispatching Service Technicians and resolving service-related issues/problems

• Strategic Markets:Responsible for receiving and responding to external and internal customer inquiries, issues and orders; resolving issues/problems; assisting in the overall support and daily functions of our National/large Group Accounts and Sales Representatives

Do YOU Meet These Requirements?

• High School Diploma/GED

• Reside within 1 hour of Reno, Nevada (required)

Technical Requirements

As this is a Remote/Work from Home Position:

• Minimum 5mbps (5,000 kbps) Internet Speed.
• Connection via Ethernet Cable (Avoid Wi-Fi)
• Avoidance of other people using/sharing the same bandwidth connection while calls are taking place, especially concerning:
• Streaming Multimedia content (4K/Full HD Movies)
• Online gaming
• Downloading large content (torrents)
• Enabled recordings on any DVR/Set-up-Boxes

Who We Are: It's our Mission to Drive Dentistry Forward

1930 Ventures, a family enterprise that includes Benco Dental, is the largest family owned, full-service dental distributor in the United States, and has remained in the family since 1930-a family that now includes more than 40,000 customers and over 1,700 associates in the 48 contiguous states. In 2025, we posted revenues of $1B.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services and solutions, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking, 'What does the customer want?'

This opportunity is part of our Benco Dental division, which is the nation's largest independent distributor of oral healthcare technology and supplies, with a century-long history, strong distribution network, and a comprehensive range of products, solutions, and services.

If you enjoy working for a progressive organization that is committed to diversity, values its employees and customers, and provides opportunities for growth and development, we encourage you to learn more about our family of companies. We are seeking driven professionals who want to play a key role in our future success while making a positive impact within our industry.

We're proud to be an equal opportunity and affirmative action employer. We celebrate our associates' differences to foster a culture of diversity and inclusion every day.

*This position is a virtually- based / remote-based position that does not require consistently reporting to a physical company location.