Dispatch Specialist (Remote in Reno, Nevada)

Benco Dental; Reno (NV); Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

401k Package

Paid Time Off

Profit Sharing

Associate Discounts

Tuition Savings Program

Diversity & Inclusion initiatives

Job summary

Benco Dental is seeking a Dispatch Specialist to handle external and internal customer inquiries and orders from a remote-capable role centered in Reno, Nevada. The successful candidate will resolve service-related issues and support the service team to ensure seamless operations.

Typical duties include handling calls, coordinating with technicians and managers, processing invoices, and keeping precise records. Local residency is required; 9:00–5:30 PST, Monday–Friday, with benefits from day one.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Residency: Local to Reno, NV.

Responsibilities

• Handle customer inquiries and orders in a courteous, timely, and professional manner.
• Answer phones and cover service calls as needed.
• Coordinate with service techs and managers to optimize scheduling and efficiency.
• Assist with billing, credits, and basic part orders using manufacturer or item numbers.
• Document interactions with customers and internal teams accurately for quality service.

Skills

Communication

Customer Service

Multitasking

Education

High School Diploma

Job description

For the best candidate experience, Mozilla Firefox, Google Chrome and Internet Explorer 9 (or newer) are recommended.

Dispatch Specialist (Remote in Reno, Nevada)

Dispatch Specialist Position at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

Medical, Dental and Vision Benefits Effective on Day 1

401k Package Effective on Day 1

Paid Time Off Program

Profit Sharing

Associate Discounts and Community Giveback Programs

College Tuition Savings Program

Caring Family Culture Toward all Associates

Certified as a FORTUNE Great Place to Work

Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

Family owned for 90+ years

Position Summary:

This position is eligible for candidates local to the Reno, Nevada area. The Dispatch Specialist is responsible for receiving and responding to external and internal customer inquiries, issues and orders, and resolving service-related issues/problems.

The Shift:

Monday through Friday 9:00 - 5:30 PST

The Pay:

The hourly rate for this position is $18.00 with potential for a rate increase after 6 months.

Do YOU Possess These Skills and Attributes?

• Ability to communicate effectively
• Excellent computer, telephone, and customer service skills
• Ability to multitask

Do These Responsibilities Interest YOU?

• Ensure that all communication with customers (internal/external) is courteous, cordial, business-like and timely.
• Efficiently cover phones for service calls as needed.
• Evaluates and monitors service tech schedules throughout the day to ensure effective completion of calls.
• Directly interact with service techs and Service Managers to maintain the efficiency of operation and maximizing the scheduling time of techs.
• Effectively handle exceptions and provides support for problems the Customer Service Representatives have been unable to resolve.
• Research information needed to handle requests for credit or billing problems.
• Enter basic part orders using the manufacturer number or the item number if needed.
• Accurately bill all service invoices using correct item numbers, quantities, and van stock.
• Keep accurate records of deleted or cancelled calls.
• Accurately document discussions with customers, technicians, Sales reps and Service Managers in a timely manner; effectively utilizing notes in providing quality customer service.
• Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations.
• Maintain a composed, confident, and professional manner in all situations. Lead by example by keeping a positive can do attitude.

Do YOU Meet These Requirements?

• High school diploma/GED
• Customer Service experience preferred
• Residency Requirement: Local to Reno, Nevada

Who We Are: It’s our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!

We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day.