Remote Dispatch Operations Manager

Cox Enterprises; Draper (UT); Remote; USD 81,000 - 122,000; Full time

Benefits offered by this job

Vacations with pay

Seven paid holidays

Up to 160 hours paid wellness

Bereavement leave

Jury duty leave

Job summary

Cox Fleet is a remote-friendly operations team delivering fleet solutions with data-driven insights across maintenance and service networks. The role leads a diverse team, coaches performance, and partners with HR to recruit and develop staff while maintaining high standards of operational excellence.

You will monitor workflows, support process improvements, conduct annual reviews, and ensure policy compliance in a fast-paced environment supporting Cox Automotive Mobility's digital marketplace.

Qualifications

• Bachelor's degree in a related field or equivalent combination of education and experience.
• Minimum 1 year in a management/leadership role.
• Experience in the automotive industry or fleet management preferred.
• Experience supporting process and operational excellence.
• Excellent relationship building, networking, communication and interpersonal skills.

Responsibilities

• Manage all assigned team members.
• Coach team in operational excellence, dispatch timeliness, team efficiency, phone metrics and staff utilization.
• Monitor alerts and use event monitoring software to optimize processes.
• Assist with personal development, motivation, and training; perform annual reviews and QIP assessments.
• Collaborate with HR on recruiting, interviews, promotions and wage/hour decisions.
• Provide policy guidance and interact with customers/vendors to ensure proper event handling.
• Contribute to other duties and projects as assigned.

Skills

Leadership

Communication

Problem solving

Negotiation

Adaptability

Team development

Education

Bachelor's degree in related field

Job description

Cox Fleet is a remote-friendly operations team delivering fleet solutions with data-driven insights across maintenance and service networks. The role leads a diverse team, coaches performance, and partners with HR to recruit and develop staff while maintaining high standards of operational excellence.

You will monitor workflows, support process improvements, conduct annual reviews, and ensure policy compliance in a fast-paced environment supporting Cox Automotive Mobility's digital marketplace.