Remote Dispatch Operations Manager

Cox Enterprises; Montana; Hybride; USD 85 000 - 110 000; Plein temps

Résumé du poste

Cox Fleet is accelerating fleet operations with data-driven, remote-ready leadership. The Manager, Dispatch Follow Up, leads a team to meet service levels, quality standards, and customer satisfaction in a fast-paced contact center.

This role emphasizes process execution, team development, and strong stakeholder collaboration across HR, operations, and vendors. The position supports a hybrid/remote work model in the U.S., with in-person expectations depending on location, and requires a

Qualifications

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
• Master’s degree with 4 years’ experience; Ph.D. with 1 year experience; or 10 years’ related experience.
• At least 1 year of experience in a management/leadership role.
• Experience in the automotive industry or fleet management preferred.
• Experience supporting process and operational excellence.
• Excellent relationship building, networking, communication (written and verbal) and interpersonal skills required.
• Ability to work in a high performance, fast-paced team environment.
• Ability to adapt to and work effectively within a constantly changing environment.
• Strong problem solving and negotiation skills.

Responsabilités

• Manage all assigned team members.
• Monitor and coach team in operational excellence, dispatch timeliness, team efficiency, phone metrics and staff utilization.
• Manage alerts and event monitoring software.
• Ensure system processes are being maximized.
• Assist team members in development, motivation, and training.
• Perform annual reviews and QIP measurements and reviews.
• Work with HR on recruiting, including interviews and recommendations for hires and promotions.
• Collaborate with HR and other management staff on wages, hour requirements and employee issues.
• Provide information and enforcement as needed in areas of company policies and procedures.
• Interact with customers or vendors to ensure proper event handling.
• Other duties and projects as assigned.

Connaissances

Team leadership

Operations management

Customer service

Process improvement

Communication

Problem solving

Negotiation

Formation

Bachelor’s degree in a related discipline

Master’s degree in related field

Ph.D. in related field

Description du poste

Cox Fleet is accelerating fleet operations with data-driven, remote-ready leadership. The Manager, Dispatch Follow Up, leads a team to meet service levels, quality standards, and customer satisfaction in a fast-paced contact center.

This role emphasizes process execution, team development, and strong stakeholder collaboration across HR, operations, and vendors. The position supports a hybrid/remote work model in the U.S., with in-person expectations depending on location, and requires a