Remote Dispatch Manager – Team Leadership & Ops Excellence

Cox Enterprises; Warwick (RI); Hybrid; USD 81,000 - 122,000; Full time

Benefits offered by this job

PTO with pay

Seven holidays

Wellness time off

Bereavement leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Voting leave

Job summary

Cox Fleet is a part of Cox Enterprises and operates a remote/hybrid workforce across the United States. The role leads a team, drives operational excellence, and coordinates with HR on hiring, reviews, and policy enforcement.

It emphasizes performance metrics, staff development, and collaborative problem solving to support fleet management initiatives. The position may be fully remote for some locations or hybrid for others within a 30-mile radius of Cherryville, NC, with a base salary range of

Qualifications

• Bachelor's degree in a related discipline and 6 years' experience in a related field.
• At least 1 year of experience in a management/leadership role
• Experience in the automotive industry or fleet management preferred
• Experience supporting process and operational excellence
• Excellent relationship building, networking, communication (written and verbal) and interpersonal skills required
• Ability to work in a high performance, fast-paced team environment
• Ability to adapt to and work effectively within a constantly changing environment
• Strong problem solving and negotiation skills

Responsibilities

• Manage all assigned team members.
• Monitor and coach team members in areas of operational excellence, dispatch timeliness, team efficiency, phone metrics and staff utilization.
• Manage alerts that hit the left projector screen and phone board along with other event monitoring software.
• Ensure system processes are being maximized.
• Assist team members in areas of personal development, motivation, and training.
• Perform annual reviews and QIP measurements and reviews.
• Work with Human Resources Staff Members in the recruiting process including conducting interviews and making recommendations for new hires and promotions.
• Collaborate with Human Resources and other management staff members in areas of wages, hour requirements and employee issues.
• Provide information and enforcement as needed in areas of company policies and procedures.
• Interact when necessary with a customer or vendor in making decisions to ensure the proper handling of an event.
• Other duties and projects as assigned.

Skills

Leadership

Relationship building

Communication

Interpersonal skills

Negotiation

Networking

Adaptability

Problem solving

Coaching

Education

Bachelor's degree in a related discipline

Job description

Cox Fleet is a part of Cox Enterprises and operates a remote/hybrid workforce across the United States. The role leads a team, drives operational excellence, and coordinates with HR on hiring, reviews, and policy enforcement.

It emphasizes performance metrics, staff development, and collaborative problem solving to support fleet management initiatives. The position may be fully remote for some locations or hybrid for others within a 30-mile radius of Cherryville, NC, with a base salary range of