Remote Dispatch Coordinator - Restoration Scheduling

SERVPRO of Panthersville; Athens (GA); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Training & development

401(k) matching

Company car

Competitive compensation

Superior benefits

Career progression

Professional development

Flexible work from home options

Job summary

SERVPRO of Panthersville is seeking a Dispatch Coordinator to schedule restoration teams and coordinate with management, ensuring timely responses to customer inquiries and efficient dispatch of crews. The role emphasizes accurate data entry and cross-department collaboration.

Candidates should have strong customer service skills, prior dispatch experience, and proficiency with scheduling software. Flexible work-from-home options are available in this hybrid role.

Qualifications

• At least 2 years of customer service and/or office-related experience.
• Prior dispatch experience preferred.
• Ability to multitask and to remain detail orientated.
• Knowledge of local geographical area is preferred.
• Must be knowledgeable in relevant computer applications.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team.
• Review and maintain the scheduling software so that appropriate teams are routed accordingly.
• Perform detailed and accurate data entry.
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications.
• Collaborate and assist with other departments, as needed.

Skills

Customer service

Dispatch experience

Multitasking

Geography knowledge

Computer skills

Job description

SERVPRO of Panthersville is seeking a Dispatch Coordinator to schedule restoration teams and coordinate with management, ensuring timely responses to customer inquiries and efficient dispatch of crews. The role emphasizes accurate data entry and cross-department collaboration.

Candidates should have strong customer service skills, prior dispatch experience, and proficiency with scheduling software. Flexible work-from-home options are available in this hybrid role.