Dispatch Coordinator

SERVPRO of Panthersville; Atlanta (GA); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Company car

Training & development

Career progression

Professional development

Job summary

SERVPRO of Panthersville is seeking a Dispatch Coordinator to organize the allocation of restoration crews to customer sites and projects. You will coordinate scheduling with management, manage routing through our scheduling software, and handle routine client inquiries with professionalism.

The role emphasizes strong customer service, attention to detail, and the ability to multitask in a fast-paced office environment. Flexible work-from-home options are available alongside on-site duties.

Qualifications

• At least 2 years of customer service and/or office-related experience.
• Prior dispatch experience preferred.
• Ability to multitask and to remain detail orientated.
• Knowledge of local geographical area is preferred.
• Must be knowledgeable in relevant computer applications.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed

Skills

Customer service

Office experience

Multitasking

Detail orientation

Computer applications

Job description

Benefits:

Training & development401(k) matchingCompany carSERVPRO of Panthersville is hiring a

Dispatch Coordinator

!BenefitsSERVPRO of Panthersville offers:Competitive compensationSuperior benefitsCareer progressionProfessional developmentAnd more!

As the

Dispatch Coordinator

you will assist with scheduling a team to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and stive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed

Position Requirements

• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience preferred
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

In this role, you willgive an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Flexible work from home options available.