Remote Dispatch Coordinator

SERVPRO of Panthersville; Atlanta (GA); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Company car

Training & development

Career progression

Professional development

Job summary

SERVPRO of Panthersville is seeking a Dispatch Coordinator to organize the allocation of restoration crews to customer sites and projects. You will coordinate scheduling with management, manage routing through our scheduling software, and handle routine client inquiries with professionalism.

The role emphasizes strong customer service, attention to detail, and the ability to multitask in a fast-paced office environment. Flexible work-from-home options are available alongside on-site duties.

Qualifications

• At least 2 years of customer service and/or office-related experience.
• Prior dispatch experience preferred.
• Ability to multitask and to remain detail orientated.
• Knowledge of local geographical area is preferred.
• Must be knowledgeable in relevant computer applications.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed

Skills

Customer service

Office experience

Multitasking

Detail orientation

Computer applications

Job description

SERVPRO of Panthersville is seeking a Dispatch Coordinator to organize the allocation of restoration crews to customer sites and projects. You will coordinate scheduling with management, manage routing through our scheduling software, and handle routine client inquiries with professionalism.

The role emphasizes strong customer service, attention to detail, and the ability to multitask in a fast-paced office environment. Flexible work-from-home options are available alongside on-site duties.