Dispatch Coordinator — Fast-Paced Restoration Scheduler

Servpro Industries, Inc.; Westerly (RI); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Competitive compensation

Job summary

A local restoration service in Westerly, RI, is seeking a Dispatch Coordinator to assist with scheduling and customer inquiries. The ideal candidate will have outstanding customer service skills and at least two years of relevant experience, preferably with dispatch knowledge. Responsibilities include dispatching restoration teams, data entry, and responding to customer calls. Competitive hourly compensation is offered, and the role operates in a fast-paced office environment.

Qualifications

• At least 2 years of customer service and/or office-related experience.
• Prior dispatch experience preferred.
• Knowledge of local geographical area is preferred.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects.
• Review and maintain the scheduling software.
• Perform detailed and accurate data entry.
• Receive incoming calls about past services and follow ups.
• Collaborate and assist with other departments as needed.

Skills

Outstanding customer service skills

Ability to multitask

Detail-oriented

Education

High school diploma/GED (preferred)

Tools

Scheduling software

Relevant computer applications

Job description

A local restoration service in Westerly, RI, is seeking a Dispatch Coordinator to assist with scheduling and customer inquiries. The ideal candidate will have outstanding customer service skills and at least two years of relevant experience, preferably with dispatch knowledge. Responsibilities include dispatching restoration teams, data entry, and responding to customer calls. Competitive hourly compensation is offered, and the role operates in a fast-paced office environment.