Remote Disney Travel Planner & Concierge

Enchanted Horizons Travel; Lancaster (Lancaster County); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote flexibility

Travel perks and discounts

Professional growth and training

Supportive team culture

Job summary

Enchanted Horizons Travel is seeking a Remote Disney Vacation Specialist to guide clients from planning through return, ensuring a seamless, stress-free experience. You will handle travel arrangements, respond to inquiries, and resolve issues with professionalism.

Based in Illinois with nationwide reach, this role emphasizes excellent communication, attention to detail, and a proactive, service-oriented mindset.

Qualifications

• Excellent communication skills (written and verbal).
• Experience in customer service, ideally in travel/hospitality.
• High attention to detail and strong organizational habits.
• Tech-savvy and quick to learn new systems and booking tools.

Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Skills

Communication skills

Customer service

Detail orientation

Organizational skills

Tech-savvy

Enthusiasm for travel

Tools

Booking tools

Job description

Enchanted Horizons Travel is seeking a Remote Disney Vacation Specialist to guide clients from planning through return, ensuring a seamless, stress-free experience. You will handle travel arrangements, respond to inquiries, and resolve issues with professionalism.

Based in Illinois with nationwide reach, this role emphasizes excellent communication, attention to detail, and a proactive, service-oriented mindset.