Remote Disney Vacation Planner & Concierge

Enchanted Horizons Travel

Scranton (Lackawanna County)

Remote

USD 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Remote flexibility

Exclusive travel perks & discounts

Professional growth & training

Passionate travel community

Job summary

Enchanted Horizons Travel is seeking a Remote Disney Vacation Specialist who guides clients through every stage of their journey, from planning to return home. You will assist with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism and care.

Based in Illinois, the agency offers personalized service to travelers nationwide, remote flexibility, exclusive travel perks, ongoing training, and a supportive team focused on turning dreams into memories

Qualifications

Excellent communication skills—both written and verbal.
Background in customer service, ideally within travel, tourism, or hospitality.
High attention to detail and strong organizational habits.
Tech-savvy and quick to learn new systems and booking tools.
Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

Respond to client inquiries across email, phone, and messaging in a timely, professional manner.
Assist clients with bookings, modifications, cancellations, and special requests.
Provide accurate, up-to-date information on destinations, documents, and agency processes.
Follow up with clients to confirm plans and gather feedback post-trip.
Address concerns with empathy and efficiency to ensure client satisfaction.