Remote Disney Vacation Planner & Concierge

Enchanted Horizons Travel; Madison (WI); Remote; USD 35,000 - 60,000; Full time

Benefits offered by this job

Remote flexibility

Travel perks and discounts

Ongoing training

Community of travel lovers

Job summary

Enchanted Horizons Travel is seeking a Remote Disney Vacation Specialist to guide clients from trip planning through return home. You will help with travel arrangements, respond to questions, and resolve challenges with professionalism.

Based in Illinois, the agency delivers personalized service to travelers nationwide and offers remote flexibility, training, and access to exclusive travel perks as part of a passionate team dedicated to creating memories.

Qualifications

• Excellent written and verbal communication.
• Background in customer service, ideally within travel or hospitality.
• High attention to detail and strong organizational habits.
• Proactive mindset and quick learner of new systems.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across channels (email, phone, messaging).
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate information regarding destinations, travel documents, and processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Excellent communication

Customer service experience

Attention to detail

Tech-savvy

Travel enthusiasm

Tools

Booking systems

Job description

Enchanted Horizons Travel is seeking a Remote Disney Vacation Specialist to guide clients from trip planning through return home. You will help with travel arrangements, respond to questions, and resolve challenges with professionalism.

Based in Illinois, the agency delivers personalized service to travelers nationwide and offers remote flexibility, training, and access to exclusive travel perks as part of a passionate team dedicated to creating memories.