Remote Disney Vacation Planner & Concierge

Enchanted Horizons Travel; Houston (TX); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Remote flexibility

Travel perks and industry discounts

Ongoing training and team support

Supportive travel-community culture

Job summary

Enchanted Horizons Travel is seeking a Remote Disney Vacation Specialist to guide clients through planning and booking their travel, ensuring a seamless, stress-free experience from planning to return home.

You will respond to inquiries, help modify bookings, and provide up-to-date information on destinations and documentation. This role emphasizes empathy, efficiency, and a proactive service mindset to build lasting memories for travelers.

Qualifications

• Experience in customer service, ideally within travel, tourism, or hospitality.
• Excellent written and verbal communication.
• Strong attention to detail and organizational skills.
• Ability to learn new systems quickly.
• Comfort with remote work and self-management.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel documents, and agency processes.
• Follow up with clients to confirm plans and gather feedback after trips.
• Address client concerns with empathy and efficiency to ensure satisfaction.

Skills

Customer service

Communication skills

Tech-savvy

Proactive mindset

Tools

Booking tools

Job description

Enchanted Horizons Travel is seeking a Remote Disney Vacation Specialist to guide clients through planning and booking their travel, ensuring a seamless, stress-free experience from planning to return home.

You will respond to inquiries, help modify bookings, and provide up-to-date information on destinations and documentation. This role emphasizes empathy, efficiency, and a proactive service mindset to build lasting memories for travelers.