Remote Disability Claims Specialist - Technical Expert

Prudential Financial; New Mexico; Remoto; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision, life ins.

Pension plan

Wellness programs

Work/Life resources

Education benefit

Employee stock purchase plan

Descrizione del lavoro

Prudential Financial is seeking a Disability Claims Specialist to join the Long-Term Disability Core Team. The role focuses on applying deep claim management expertise, guiding professionals, and maintaining high-quality outcomes.

You will act as a technical resource to the Team Lead, provide coaching on complex claims, and contribute to training activities while ensuring policy provisions and procedures are followed, enabling strong decision quality.

Competenze

• 3+ years of Long-Term Disability claim management experience with technical expertise in complex claim evaluation, consultation, and resolution.

Mansioni

• Serve as a Long Term Disability technical expert and trusted resource to the Team Lead and claim professionals on complex claim management matters.
• Provide technical guidance on policy interpretation, medical and vocational considerations, claim strategy, benefit eligibility, and appropriate next steps.
• Coach claim professionals through complex claim scenarios, strengthen critical thinking, and reinforce consistent, effective claim management practices.
• Provide timely, actionable feedback that builds technical capability, improves execution, and supports sound claim decisions.
• Analyze claim activity and outcomes to identify trends, emerging risks, and opportunities for targeted coaching, process improvement, or escalation.
• Partner with the Team Lead to monitor and maintain claim block health by analyzing inventory and performance indicators, identifying areas of risk, recommending priorities, and supporting timely follow-through on corrective actions.
• Support the development and delivery of technical training, knowledge sharing, and skill-building activities for claim professionals.
• Provide consultation on high-risk, escalated, or technically complex claims by identifying key considerations and recommending approaches aligned with policy provisions, procedures, and sound Long Term Disability claim management practices.
• Support additional technical, coaching, analytical, and operational priorities as assigned based on evolving team and business needs.

Conoscenze

LTD claim management

Coaching claim professionals

Claim data analysis

Policy interpretation

Strumenti

Microsoft Teams

Word

Excel

Descrizione del lavoro

Prudential Financial is seeking a Disability Claims Specialist to join the Long-Term Disability Core Team. The role focuses on applying deep claim management expertise, guiding professionals, and maintaining high-quality outcomes.

You will act as a technical resource to the Team Lead, provide coaching on complex claims, and contribute to training activities while ensuring policy provisions and procedures are followed, enabling strong decision quality.