Senior Disability Claims Specialist & Technical Coach

Prudential Financial; Portland (ME); Remote; USD 70,000 - 116,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Bonus potential

Paid Time Off (PTO)

Wellness Program

Job summary

Prudential Financial, Inc. is seeking an experienced Disability Claims Specialist to serve as a Long-Term Disability technical expert and resource.

The role supports the Team Lead and claim professionals, guiding complex claim matters and enhancing decision quality while ownership remains with the individual claim professional. The position is fully virtual with optional on-site appearances; it offers technical coaching, training, and opportunities to influence claim block health.

Qualifications

• 4–5 years of Long-Term Disability claim management experience with technical expertise in complex claim evaluation and resolution.

Responsibilities

• Provide technical guidance on policy interpretation, medical and vocational considerations, and claim strategy.
• Coach claim professionals through complex scenarios to strengthen decision quality.
• Identify trends and risks in claim activity to guide targeted coaching and process improvements.
• Monitor claim block health with inventory and performance indicators and support timely corrective actions.
• Develop and maintain technical resources and best-practice guidance for the team.

Skills

LD claim management

Coaching

Data analysis

MS Teams/Excel

Tools

MS Teams

Excel

Word

Job description

Prudential Financial, Inc. is seeking an experienced Disability Claims Specialist to serve as a Long-Term Disability technical expert and resource.

The role supports the Team Lead and claim professionals, guiding complex claim matters and enhancing decision quality while ownership remains with the individual claim professional. The position is fully virtual with optional on-site appearances; it offers technical coaching, training, and opportunities to influence claim block health.