Remote Disability Claims Specialist & Technical Coach

Prudential Financial; Arkansas City (KS); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and LTD

Pension plan

Wellness programs

Work/Life resources

Education benefits

Employee Stock Purchase Plan

Job summary

Prudential Financial is seeking a Disability Claims Specialist to serve as a technical expert on long-term disability claims within the Group Insurance Disability Organization. The role focuses on guidance, coaching, and maintaining high-quality claim outcomes while ensuring ownership remains with the claim professional.

The successful candidate will analyze complex or high-risk claims, interpret policy provisions, and support claim staff with decision quality.

Qualifications

• Minimum of 3 years of Long-Term Disability claim management experience.
• Advanced knowledge of Long-Term Disability policy provisions, medical and vocational considerations, benefit calculations, Social Security benefits, and other deductible sources of income.
• Proven ability to independently analyze complex or high-risk claim scenarios, identify key issues, and recommend sound claim strategies and next steps.
• Demonstrated success coaching claim professionals, providing actionable feedback, and building technical capability and critical-thinking skills.

Responsibilities

• Serve as a Long Term Disability technical expert and trusted resource to the Team Lead and claim professionals on complex claim management matters.
• Provide technical guidance on policy interpretation, medical and vocational considerations, claim strategy, benefit eligibility, and appropriate next steps.
• Coach claim professionals through complex claim scenarios, strengthen critical thinking, and reinforce consistent, effective claim management practices.

Skills

Disability claim management

Complex claim analysis

Coaching and feedback

Policy interpretation

Decision support

Cross-functional collab

Tools

Microsoft Teams

Word

Excel

Job description

Prudential Financial is seeking a Disability Claims Specialist to serve as a technical expert on long-term disability claims within the Group Insurance Disability Organization. The role focuses on guidance, coaching, and maintaining high-quality claim outcomes while ensuring ownership remains with the claim professional.

The successful candidate will analyze complex or high-risk claims, interpret policy provisions, and support claim staff with decision quality.