Senior Disability Claims Specialist & Technical Coach

Prudential Financial; Clayton (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision, life

Pension plan

Wellness programs

Work/Life resources

Education benefit

Employee stock purchase plan

Job summary

Prudential Financial is seeking a Disability Claims Specialist to join the Long-Term Disability Core Team within the Group Insurance Disability Organization. You will act as a technical expert, guiding claim professionals and supporting the Team Lead with complex claim matters and high-quality outcomes.

Role emphasizes coaching, policy interpretation, and data-driven decision making to maintain claim block health, with comprehensive benefits knowledge and collaboration across teams.

Qualifications

• Minimum of 3 years of Long-Term Disability claim management experience with technical expertise in complex claim evaluation and resolution.
• Advanced knowledge of Long-Term Disability policy provisions, medical and vocational considerations, benefit calculations, and Social Security benefits.

Responsibilities

• Serve as the Long Term Disability technical expert and trusted resource to the Team Lead and claim professionals on complex claim management matters.
• Provide technical guidance on policy interpretation, medical and vocational considerations, claim strategy, benefit eligibility, and next steps.
• Coach claim professionals through complex claim scenarios to improve critical thinking and decision quality.
• Provide timely, actionable feedback to build technical capability within the team.
• Analyze claim activity and outcomes to identify trends and risks for targeted coaching and process improvement.
• Support the Team Lead to monitor claim block health by analyzing inventory and performance indicators.

Skills

Disability claims

Technical expertise

Coaching

Data analysis

Policy interpretation

MS Office

Tools

MS Teams

MS Word

MS Excel

Job description

Prudential Financial is seeking a Disability Claims Specialist to join the Long-Term Disability Core Team within the Group Insurance Disability Organization. You will act as a technical expert, guiding claim professionals and supporting the Team Lead with complex claim matters and high-quality outcomes.

Role emphasizes coaching, policy interpretation, and data-driven decision making to maintain claim block health, with comprehensive benefits knowledge and collaboration across teams.