Remote Case Support Specialist – Disability Benefits

Apscareerportal; Saint Robert (MO); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Wellness resources

401(k)

Dental insurance

Hybrid/Remote work after training

Job summary

Parmele Disability Advocates in Missouri is seeking a Customer Service Representative to monitor claim progress, verify information, and serve as liaison between our firm and the SSA. You will help keep client cases accurate and moving through the disability process with attention to detail.

No prior experience? We provide comprehensive paid training and ongoing support to help you build the knowledge and skills needed to succeed.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent problem-solving and critical-thinking abilities.
• Strong verbal and written communication skills.
• Ability to work independently while collaborating effectively with a team.
• Proficiency with Microsoft Office applications and the ability to learn new systems quickly.

Responsibilities

• As a Customer Service Representative, you'll help ensure client cases remain accurate, current, and progressing through the disability process efficiently.
• Serve as a primary liaison between Parmele Disability Advocates and the Social Security Administration (SSA).
• Monitor and verify claim statuses to ensure timely case progression.
• Review case records and identify discrepancies, missing information, or potential delays.
• Investigate and resolve claim status issues through research and follow-up with appropriate parties.
• Monitor important deadlines and prepare routine correspondence as needed.
• Maintain accurate, organized, and up-to-date case documentation within the firm's systems.
• Collaborate with attorneys, case managers, and support staff to ensure cases move forward efficiently.
• Perform administrative and case support tasks to assist with overall case management operations.
• Maintain confidentiality and comply with all firm policies regarding sensitive client information.

Skills

Attention to detail

Organizational skills

Time management

Problem-solving

Verbal & written communication

Independence with collaboration

Microsoft Office

Job description

Parmele Disability Advocates in Missouri is seeking a Customer Service Representative to monitor claim progress, verify information, and serve as liaison between our firm and the SSA. You will help keep client cases accurate and moving through the disability process with attention to detail.

No prior experience? We provide comprehensive paid training and ongoing support to help you build the knowledge and skills needed to succeed.