Remote Director, Training & Org Excellence — MTS

Jones Lang LaSalle Incorporated; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

JLL is seeking a Director of Training & Organizational Effectiveness for the Mobile Technical Services team. This role will design comprehensive training programs spanning technical competencies, customer service, safety, and best practices, delivered through e‑learning and live sessions to support North America and global operations.

Remote-based with travel up to 20%, on‑site visits as needed. The position offers influence across multiple markets (Dallas, Chicago, Nashville, Charlotte and

Qualifications

• Minimum of 3 years of experience in training, preferably in software, business operations, or technology‑related fields.
• Bachelor's degree in Education, Information Technology, Business Administration, or a related field.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts in simple, accessible terms.
• Proficiency in creating training materials using tools including Microsoft Office, Camtasia, Snag‑It, Visio, Articulate 360, and e‑learning authoring tools.
• Experience with virtual training platforms and learning management systems
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
• Ability to work independently and collaboratively as part of a cross‑functional team.
• Willingness to travel for on‑site training sessions up to 20%.
• Attention to detail with the ability to tailor training content for different geographies and languages (e.g., Canada).

Responsibilities

• Develop and maintain diverse training programs and strategies, including user guides, video tutorials, and interactive e-learning modules.
• Conduct both in‑person and virtual training sessions for new hires, existing employees, and clients.
• Continuous assessment of training needs across the organization and design customized programs.
• Stay current with platform updates and new software features and incorporate them into content.
• Collaborate with internal teams and OEMs to ensure alignment with system implementations and safety standards.
• Evaluate training effectiveness through feedback and performance metrics.

Skills

Training design

Instructional design

Communication

Project management

Adult learning principles

Education

Bachelor's degree in Education/IT/Business

Tools

Camtasia

Snag-It

Visio

Articulate 360

e‑learning authoring tools

LMS platforms

Job description

JLL is seeking a Director of Training & Organizational Effectiveness for the Mobile Technical Services team. This role will design comprehensive training programs spanning technical competencies, customer service, safety, and best practices, delivered through e‑learning and live sessions to support North America and global operations.

Remote-based with travel up to 20%, on‑site visits as needed. The position offers influence across multiple markets (Dallas, Chicago, Nashville, Charlotte and