Director, Training & Org Effectiveness - MTS (Remote)

Jones Lang LaSalle Incorporated; Columbus (OH); Remote; USD 115,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Director of Training & Organizational Effectiveness for the Mobile Technical Services team. You will design and deliver comprehensive training programs spanning technical topics, customer service, safety, and operational best practices to empower our teams and clients.

You will create engaging learning experiences, including e-learning modules and hands-on workshops, and align with JLL standards across North America, with potential global

Qualifications

• Minimum of 3 years of experience in training, preferably in software, business operations, or technology-related fields.
• Bachelor's degree in Education, Information Technology, Business Administration, or a related field.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts clearly.
• Proficiency in creating training materials using tools including Microsoft Office, Camtasia, Snag-It, Visio, Articulate 360, and e-learning authoring tools.
• Experience with virtual training platforms and learning management systems.
• Strong organizational and time management skills; ability to manage multiple projects.
• Ability to work independently and in cross-functional teams; willingness to travel up to 20%.

Responsibilities

• Develop and maintain diverse training programs and strategies, including user guides and e-learning modules.
• Conduct in-person and virtual training sessions for new hires, employees, and clients.
• Assess training needs and design programs to address gaps.
• Stay current with platform updates and incorporate them into content.
• Collaborate with internal teams and OEMs to align training with implementations and safety standards.
• Evaluate training effectiveness using feedback and metrics.
• Maintain knowledge bases and best practices; contribute to content and technology roadmaps.
• Cover training on technician requirements, soft skills, safety, and customer operations.

Skills

Training program design

Instructional design

Adult learning principles

Communication skills

Content creation tools

LMS experience

Virtual training delivery

Project management

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree in Education/IT/Business Administration

Tools

Microsoft Office

Camtasia

Snag-It

Visio

Articulate 360

e-learning authoring tools

Job description

Jones Lang LaSalle Incorporated (JLL) is seeking a Director of Training & Organizational Effectiveness for the Mobile Technical Services team. You will design and deliver comprehensive training programs spanning technical topics, customer service, safety, and operational best practices to empower our teams and clients.

You will create engaging learning experiences, including e-learning modules and hands-on workshops, and align with JLL standards across North America, with potential global