Director, MTS, Training & Organizational Effectiveness

Jones Lang LaSalle Incorporated; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

JLL is seeking a Director of Training & Organizational Effectiveness for the Mobile Technical Services team. This role will design comprehensive training programs spanning technical competencies, customer service, safety, and best practices, delivered through e‑learning and live sessions to support North America and global operations.

Remote-based with travel up to 20%, on‑site visits as needed. The position offers influence across multiple markets (Dallas, Chicago, Nashville, Charlotte and

Qualifications

• Minimum of 3 years of experience in training, preferably in software, business operations, or technology‑related fields.
• Bachelor's degree in Education, Information Technology, Business Administration, or a related field.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts in simple, accessible terms.
• Proficiency in creating training materials using tools including Microsoft Office, Camtasia, Snag‑It, Visio, Articulate 360, and e‑learning authoring tools.
• Experience with virtual training platforms and learning management systems
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
• Ability to work independently and collaboratively as part of a cross‑functional team.
• Willingness to travel for on‑site training sessions up to 20%.
• Attention to detail with the ability to tailor training content for different geographies and languages (e.g., Canada).

Responsibilities

• Develop and maintain diverse training programs and strategies, including user guides, video tutorials, and interactive e-learning modules.
• Conduct both in‑person and virtual training sessions for new hires, existing employees, and clients.
• Continuous assessment of training needs across the organization and design customized programs.
• Stay current with platform updates and new software features and incorporate them into content.
• Collaborate with internal teams and OEMs to ensure alignment with system implementations and safety standards.
• Evaluate training effectiveness through feedback and performance metrics.

Skills

Training design

Instructional design

Communication

Project management

Adult learning principles

Education

Bachelor's degree in Education/IT/Business

Tools

Camtasia

Snag-It

Visio

Articulate 360

e‑learning authoring tools

LMS platforms

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this Job Involves

JLL is seeking a Director of Training & Organizational Effectiveness for the Mobile Technical Services (MTS) team. The MTS team provides mobile engineering services for various clients and sites national wide. In this role, you'll build and deliver comprehensive training programs that empower our technical and operations teams and clients. You'll design engaging learning experiences that span technical competencies, customer service excellence, safety protocols, and operational best practices and process frameworks - all while ensuring alignment with JLL's standards and frameworks for operations, safety, quality compliance, and technical regulations.

Our team is creating scalable, effective training solutions for Work Order Management Systems and facility management operations for our North America teams, with potential future impact globally. You'll bridge the gap between complex technical platforms and user proficiency, developing everything from interactive e-learning modules to hands‑on workshop experiences. Your work will directly impact service delivery quality, employee development, and client satisfaction across our operations.

Location : This is a remote based role that requires flexibility to travel and be on‑site occasionally in JLL office. Ideally in major market areas like: Dallas, TX; Chicago, IL; Cincinnati, OH; Columbus, OH; Nashville, TN; Charlotte, NC; and more.

What your Day‑to‑Day will Look Like

• Develop and maintain diverse training programs and strategies, developing, including user guides, video tutorials, and interactive e-learning modules that make complex systems accessible to all learning styles.
• Conduct both in‑person and virtual training sessions for new hires, existing employees, and clients, adapting your approach to meet the needs of different audiences, skill levels and technical requirements.
• Continuous assessment of training needs across the organization and designing customized programs that address specific gaps and requirements.
• Stay current with platform updates and new software features, quickly incorporating them into training content to keep users informed and proficient.
• Work closely and collaboratively with several internal teams and OEMs to ensure training aligns seamlessly with system implementations, upgrades, safety, and operational excellence.
• Evaluate training effectiveness through participant feedback and performance metrics, using data to refine and improve your programs.
• Maintain a comprehensive knowledge base of FAQ's and best practices, serve as a resource for troubleshooting platform‑related issues, and contribute to the continuous evolution of training methodologies, content and training related technology roadmaps across the organization.
• Training content may encompass technician/technical requirements related to service work, soft skills and customer service training, safety protocols, and customer‑specific operations and service excellence expectations-either individually or in combination, depending on program objectives.

Required Qualifications

• Minimum of 3 years of experience in training, preferably in software, business operations, or technology‑related fields
• Bachelor's degree in Education, Information Technology, Business Administration, or a related field
• Strong understanding of adult learning principles and instructional design methodologies
• Excellent communication and presentation skills, with the ability to explain complex technical concepts in simple, accessible terms
• Proficiency in creating training materials using various tools including Microsoft Office, Camtasia, Snag‑It, Visio, Articulate 360, and e‑learning authoring tools
• Experience with virtual training platforms and learning management systems
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously
• Ability to work independently and collaboratively as part of a cross‑functional team
• Willingness to travel for on‑site training sessions as needed, up to 20% potentially.
• Attention to detail with the ability to tailor training content for different geographies and languages (e.g., Canada)

Preferred Qualifications

• Certification in training or instructional design (e.g., CPLP, ATD certifications)
• Experience in facilities management or related industries
• Knowledge of Corrigo or similar facility management software
• Familiarity with JLL operational frame