Director of Training & Organizational Excellence – Mobile Tech

Jones Lang LaSalle Incorporated; Charlotte (NC); Remote; USD 115,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid Time Off & Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is seeking a Director of Training & Organizational Effectiveness for the Mobile Technical Services team. This remote-based role involves designing and delivering comprehensive training programs for technical and operations teams across North America, with potential global impact.

You will bridge complex platforms with user-friendly learning experiences and collaborate with internal teams and OEMs.

Qualifications

• Minimum of 3 years of training experience in software, operations, or technology-related fields.
• Bachelor's degree in Education, IT, Business Administration, or a related field.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts in simple terms.
• Proficiency in creating training materials using tools including Microsoft Office, Camtasia, Snag-It, Visio, Articulate 360, and e-learning authoring tools.
• Experience with virtual training platforms and learning management systems.
• Willingness to travel for on-site training sessions up to 20%.
• Ability to tailor training content for different geographies and languages (e.g., Canada).

Responsibilities

• Develop and maintain diverse training programs and strategies, including user guides, video tutorials, and interactive e-learning modules.
• Conduct both in-person and virtual training sessions for new hires, existing employees, and clients.
• Continuously assess training needs and design customized programs to address gaps.
• Stay current with platform updates and new software features, incorporating them into training content.
• Collaborate with internal teams and OEMs to align training with system implementations and safety standards.
• Evaluate training effectiveness using participant feedback and performance metrics.
• Maintain a knowledge base of FAQs and best practices; support troubleshooting and continuous improvement.
• Cover training content on technician requirements, soft skills, safety protocols, and customer operations as needed.

Skills

Training experience

Adult learning

Instructional design

Communication skills

Presentation skills

Education

Bachelor's degree in Education

Tools

Microsoft Office

Camtasia

Snag-It

Visio

Articulate 360

Job description

Jones Lang LaSalle Incorporated is seeking a Director of Training & Organizational Effectiveness for the Mobile Technical Services team. This remote-based role involves designing and delivering comprehensive training programs for technical and operations teams across North America, with potential global impact.

You will bridge complex platforms with user-friendly learning experiences and collaborate with internal teams and OEMs.