Director of Training & Org Excellence, MTS (Remote)

Jones Lang LaSalle Incorporated; Chicago (IL); Remote; USD 115,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Director of Training & Organizational Effectiveness for the Mobile Technical Services team. This remote‑based role will build scalable training programs for North America with on‑site travel as needed, shaping learning experiences across technical, customer service, safety, and operations domains.

You will design engaging content, deliver training to diverse audiences, and collaborate with internal teams to ensure alignment with JLL standards,

Responsibilities

• Develop and maintain diverse training programs and strategies, including user guides, video tutorials, and interactive e-learning modules.
• Conduct in-person and virtual training sessions for new hires, existing employees, and clients.
• Assess training needs across the organization and design customized programs to address gaps.
• Stay current with platform updates and new software features, updating training content accordingly.
• Collaborate with internal teams and OEMs to ensure training aligns with implementations, safety, and operations.
• Evaluate training effectiveness through feedback and metrics, and refine programs.
• Maintain a knowledge base of FAQs and best practices; act as a training content resource across the organization.
• Create training content covering technical requirements, soft skills, safety and customer service objectives.

Job description

Jones Lang LaSalle Incorporated (JLL) is seeking a Director of Training & Organizational Effectiveness for the Mobile Technical Services team. This remote‑based role will build scalable training programs for North America with on‑site travel as needed, shaping learning experiences across technical, customer service, safety, and operations domains.

You will design engaging content, deliver training to diverse audiences, and collaborate with internal teams to ensure alignment with JLL standards,