Director, MTS, Training & Organizational Effectiveness

*US AMR-Jones Lang LaSalle Americas, Inc.; Nashville (TN); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) in Nashville is seeking a Director of Training & Organisational Effectiveness for the Mobile Technical Services team. You will lead the design and delivery of training programs for mobile engineering teams and clients, driving consistency with JLL standards.

The role focuses on technical competencies, customer service excellence, safety protocols, and operating best practices, with scalable solutions for Work Order Management Systems and facility management.

Responsibilities

• Build and deliver comprehensive training programs for mobile engineering services and client teams.
• Design engaging learning experiences spanning technical competencies, customer service excellence, safety protocols, and operational best practices.

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this Job Involves:

JLL is seeking a Director of Training & Organisational Effectiveness for the Mobile Technical Services (MTS) team. The MTS team provides mobile engineering services for various clients and sites national wide. In this role, you'll build and deliver comprehensive training programs that empower our technical and operations teams and clients. You'll design engaging learning experiences that span technical competencies, customer service excellence, safety protocols, and operational best practices and process frameworks - all while ensuring alignment with JLL's standards and frameworks for operations, safety, quality compliance, and technical regulations. Our team is creating scalable, effective training solutions for Work Order Management Systems and facility management