Remote Director of Account Management | Client Growth & Leadership

Altus Receivables Managment, Inc.; Metairie (LA); Remote; USD 200.000 - 300.000; Vollzeit

Benefits dieser Stelle

Remote work

Zusammenfassung

Altus Commercial Receivables is seeking a visionary Director of Account Management to lead our Account Management team, drive client retention, growth initiatives, and establish performance standards. The role partners with Executive Leadership, Operations, and Sales to deliver value and strategic partnership to clients.

The ideal candidate will coach talent, build a high‑performance culture, rely on data-driven insights, and balance client success with operational efficiency across multiple

Qualifikationen

• Minimum of 10 years of professional experience specifically within the commercial collections industry.
• Demonstrated success in client relationship management, account portfolio oversight, and business performance improvement.
• Proven leadership experience managing and developing client-facing account management teams, preferably within the commercial collections industry, with demonstrated accountability for measurable performance results.
• Extensive knowledge of commercial collections operations, industry best practices, client relationship management, portfolio performance, and operational performance metrics.
• Experience developing and executing strategic initiatives to improve departmental performance and profitability.
• Exceptional leadership, communication, negotiation, analytical, and problem-solving skills.
• Proficiency with CRM systems, performance reporting, and data-driven decision-making.

Aufgaben

• Lead, coach, and develop the Account Management team, fostering a high-performing and results-driven culture.
• Establish performance expectations, individual and team goals, and accountability standards.
• Oversee workload distribution, account assignments, and team performance to ensure effective client coverage.
• Manage employee performance evaluations, training, professional development, and performance improvement initiatives.
• Oversee client relationships and implement strategies to strengthen engagement, satisfaction, and retention.
• Ensure proactive client communication, effective account reviews, and timely resolution of client concerns.
• Serve as an escalation point for complex client issues while maintaining relationships with key accounts.
• Monitor client engagement and portfolio activity to proactively address retention risks.
• Develop and execute strategies to increase account penetration, service utilization, and revenue growth while guiding Account Managers in identifying and pursuing account expansion opportunities.
• Collaborate with Sales to align account strategies and support business development initiatives.
• Establish and monitor key performance indicators measuring retention, account growth, client satisfaction, and team effectiveness.
• Analyze portfolio performance, profitability, and account trends to identify risks and opportunities for improvement.
• Ensure accurate Salesforce documentation, reporting, and adherence to established account management processes.
• Provide executive leadership with performance insights, strategic recommendations, and opportunities to improve operational efficiency.

Kenntnisse

Leadership

Client relationship management

Communication

Analytical thinking

Negotiation

Problem-solving

CRM systems

Tools

Salesforce

Jobbeschreibung

Altus Commercial Receivables is seeking a visionary Director of Account Management to lead our Account Management team, drive client retention, growth initiatives, and establish performance standards. The role partners with Executive Leadership, Operations, and Sales to deliver value and strategic partnership to clients.

The ideal candidate will coach talent, build a high‑performance culture, rely on data-driven insights, and balance client success with operational efficiency across multiple