Remote Account Manager: Client Engagement & Adoption

Reonomy; Chicago (IL); Remote; USD 80,000 - 95,000; Full time

Benefits offered by this job

Rewarding performance

Growth & development

Flexible work model

Inclusive & accessible culture

Job summary

Altus Group is seeking an Account Manager, Client Engagement & Adoption to manage approximately 150 CRE client accounts, driving adoption, retention, and expansion across Altus solutions. This role collaborates with Sales in a 2:1 structure and supports Northeast U.S.

client engagement with limited travel. You will build relationships with asset managers and operators, coordinate with cross-functional teams, and use data to monitor account health and opportunities in a fast-paced, evolving

Qualifications

• 2–5+ years in Account Management, Customer Success, SDR/BDR, or Sales in SaaS/B2B.
• Understanding how to balance client relationships with retention and revenue accountability.
• High level of curiosity, energy, and accountability.
• Comfort engaging with clients at multiple levels with clear, professional communication.
• Comfortable in a dynamic, fast-paced environment with shifting priorities.
• Experience with CRM tools (e.g., Salesforce) is beneficial in high-volume accounts.
• Exposure to CRE or SaaS environments is an asset.

Responsibilities

• Own and manage a portfolio of existing clients (approximately 150 CRE client accounts).
• Drive adoption and client value realization through onboarding, education, usage monitoring, and ongoing engagement.
• Build strong client relationships with asset managers, operators, analysts, and senior stakeholders.
• Support retention and expansion by identifying upsell/cross-sell opportunities with Sales Executives.
• Coordinate with Product, Support, Advisory, and Sales to resolve client issues quickly.
• Leverage CRM data to monitor engagement and account health, identify risks or opportunities.
• Operate in a high-accountability, high-collaboration model with Sales partners.

Skills

Client-facing

Commercial mindset

Coachability

Communication

Adaptability

Systems fluency

CRE or SaaS exposure

Tools

Salesforce

Job description

Altus Group is seeking an Account Manager, Client Engagement & Adoption to manage approximately 150 CRE client accounts, driving adoption, retention, and expansion across Altus solutions. This role collaborates with Sales in a 2:1 structure and supports Northeast U.S.

client engagement with limited travel. You will build relationships with asset managers and operators, coordinate with cross-functional teams, and use data to monitor account health and opportunities in a fast-paced, evolving