Director of Account Management

Altus Receivables Managment, Inc.; Metairie (LA); Remote; USD 200,000 - 300,000; Full time

Benefits offered by this job

Remote work

Job summary

Altus Commercial Receivables is seeking a visionary Director of Account Management to lead our Account Management team, drive client retention, growth initiatives, and establish performance standards. The role partners with Executive Leadership, Operations, and Sales to deliver value and strategic partnership to clients.

The ideal candidate will coach talent, build a high‑performance culture, rely on data-driven insights, and balance client success with operational efficiency across multiple

Qualifications

• Minimum of 10 years of professional experience specifically within the commercial collections industry.
• Demonstrated success in client relationship management, account portfolio oversight, and business performance improvement.
• Proven leadership experience managing and developing client-facing account management teams, preferably within the commercial collections industry, with demonstrated accountability for measurable performance results.
• Extensive knowledge of commercial collections operations, industry best practices, client relationship management, portfolio performance, and operational performance metrics.
• Experience developing and executing strategic initiatives to improve departmental performance and profitability.
• Exceptional leadership, communication, negotiation, analytical, and problem-solving skills.
• Proficiency with CRM systems, performance reporting, and data-driven decision-making.

Responsibilities

• Lead, coach, and develop the Account Management team, fostering a high-performing and results-driven culture.
• Establish performance expectations, individual and team goals, and accountability standards.
• Oversee workload distribution, account assignments, and team performance to ensure effective client coverage.
• Manage employee performance evaluations, training, professional development, and performance improvement initiatives.
• Oversee client relationships and implement strategies to strengthen engagement, satisfaction, and retention.
• Ensure proactive client communication, effective account reviews, and timely resolution of client concerns.
• Serve as an escalation point for complex client issues while maintaining relationships with key accounts.
• Monitor client engagement and portfolio activity to proactively address retention risks.
• Develop and execute strategies to increase account penetration, service utilization, and revenue growth while guiding Account Managers in identifying and pursuing account expansion opportunities.
• Collaborate with Sales to align account strategies and support business development initiatives.
• Establish and monitor key performance indicators measuring retention, account growth, client satisfaction, and team effectiveness.
• Analyze portfolio performance, profitability, and account trends to identify risks and opportunities for improvement.
• Ensure accurate Salesforce documentation, reporting, and adherence to established account management processes.
• Provide executive leadership with performance insights, strategic recommendations, and opportunities to improve operational efficiency.

Skills

Leadership

Client relationship management

Communication

Analytical thinking

Negotiation

Problem-solving

CRM systems

Tools

Salesforce

Job description

About Altus Commercial Receivables

Altus Commercial Receivables is a recognized leader in commercial debt recovery, accounts receivable management, and financial solutions. For decades, we have partnered with businesses across a diverse range of industries to protect cash flow, reduce credit risk, and strengthen financial performance through innovative recovery strategies and exceptional client service. Our reputation is built on trust, expertise, accountability, and a commitment to delivering measurable results for our clients.

Director of Account Management

Altus Commercial Receivables is seeking a visionary and results-driven Director of Account Management to provide strategic leadership for our Account Management department. This role will be responsible for developing high-performing team members, driving client retention and growth initiatives, establishing performance standards, and fostering a culture of accountability, collaboration, and service excellence.

The successful candidate will be a proven leader with a passion for coaching and developing talent, creating accountability, and building a high-performance culture. They will establish and execute departmental objectives, drive continuous improvement initiatives, and ensure the Account Management team consistently delivers value, responsiveness, and strategic partnership to clients.

Working closely with Executive Leadership, Operations, and Sales, the Director will influence business strategy, champion client success, and identify opportunities to enhance service delivery, client retention, and revenue growth. This role requires a leader who can balance people development, operational excellence, and business performance while serving as a trusted partner to both clients and internal stakeholders.

The ideal candidate brings a proven track record of building strong client relationships, leading high-performing teams, and leveraging data-driven insights to improve performance, client satisfaction, and revenue growth. Success in this role requires strong business acumen, exceptional communication skills, and the ability to influence outcomes across multiple levels of an organization.

Required ability to travel up to 25% to support client relationships, business development efforts, team leadership activities, and company initiatives as needed.

This is a remote/telecommuting position

Essential Duties and Responsibilities

Team Leadership and Development

• Lead, coach, and develop the Account Management team, fostering a high-performing and results-driven culture.
• Establish performance expectations, individual and team goals, and accountability standards.
• Oversee workload distribution, account assignments, and team performance to ensure effective client coverage.
• Manage employee performance evaluations, training, professional development, and performance improvement initiatives.

Client Relationship Management and Retention

• Oversee client relationships and implement strategies to strengthen engagement, satisfaction, and retention.
• Ensure proactive client communication, effective account reviews, and timely resolution of client concerns.
• Serve as an escalation point for complex client issues while maintaining relationships with key accounts.
• Monitor client engagement and portfolio activity to proactively address retention risks.

Account Growth and Business Development Support

• Develop and execute strategies to increase account penetration, service utilization, and revenue growth while guiding Account Managers in identifying and pursuing account expansion opportunities.
• Collaborate with Sales to align account strategies and support business development initiatives.

Operational Oversight and Performance Management

• Establish and monitor key performance indicators measuring retention, account growth, client satisfaction, and team effectiveness.
• Analyze portfolio performance, profitability, and account trends to identify risks and opportunities for improvement.
• Ensure accurate Salesforce documentation, reporting, and adherence to established account management processes.
• Provide executive leadership with performance insights, strategic recommendations, and opportunities to improve operational efficiency.

Qualifications and Experience

• Minimum of 10 years of professional experience specifically within the commercial collections industry.
• Demonstrated success in client relationship management, account portfolio oversight, and business performance improvement.
• Proven leadership experience managing and developing client-facing account management teams, preferably within the commercial collections industry, with demonstrated accountability for measurable performance results.
• Extensive knowledge of commercial collections operations, industry best practices, client relationship management, portfolio performance, and operational performance metrics.
• Experience developing and executing strategic initiatives to improve departmental performance and profitability.
• Exceptional leadership, communication, negotiation, analytical, and problem-solving skills.
• Proficiency with CRM systems, performance reporting, and data-driven decision-making.

Compensation

Altus Commercial Receivables offers a competitive compensation package with a target total annual compensation range of $200,000-$300,000, based on qualifications, relevant industry experience, and proven leadership capabilities. Final compensation will be determined based on the position’s approved compensation structure.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.