Remote Commercial Collections Team Lead

ALTUS Commercial Receivables; Metairie (LA); Remote; USD 60.000 - 70.000; Vollzeit

Benefits dieser Stelle

Health coverage

Dental coverage

Vision coverage

Life insurance

Disability coverage

401(k) match

PTO 18 days

Zusammenfassung

ALTUS Commercial Receivables is seeking a Commercial Collections Supervisor to oversee a team of collectors, drive performance, and implement new technology across the business. The role reports to the Director of Operations and is remote, offering a clear path for growth and professional development.

The position emphasizes coaching, quota attainment, and process improvement, with a comprehensive benefits package and opportunities for advancement within a dynamic collections environment.

Qualifikationen

• Requires proven collections experience with a track record of meeting fee quotas.
• Experience mentoring or training other collectors, formally or informally.
• Curiosity about technology, data, and how the business runs.

Aufgaben

• Lead day-to-day team operations, including huddles, schedules and attendance.
• Collaborate with Training Manager to ramp new hires to full quota.
• Track fee vs. quota for each collector and intervene when needed.
• Coach collection skills and fundamentals (negotiation, postdates, promises).
• Ensure phone activity and inventory standards for the team.
• Utilize Salesforce dashboards and CODA call audits for coaching.
• Lead rollout of new technology and processes across the business.
• Handle audits, PIPs, escalations, disputes, and client instructions.

Kenntnisse

Collections experience

Mentoring training

Tech curiosity

Tools

Salesforce

CODA

Jobbeschreibung

ALTUS Commercial Receivables is seeking a Commercial Collections Supervisor to oversee a team of collectors, drive performance, and implement new technology across the business. The role reports to the Director of Operations and is remote, offering a clear path for growth and professional development.

The position emphasizes coaching, quota attainment, and process improvement, with a comprehensive benefits package and opportunities for advancement within a dynamic collections environment.