Remote Account Manager, Client Engagement & Adoption

Altus Group; Atlanta (GA); A distancia; USD 80.000 - 95.000; Jornada completa

Descripción de la vacante

Altus Group is seeking an Account Manager, Client Engagement & Adoption to manage a large CRE client portfolio and drive adoption and retention. This role is remote-first, US-based, with occasional travel and a two-to-one collaboration model with Sales Executives.

You will own onboarding, product education, and ongoing engagement to embed Altus tools into clients’ workflows, strengthening relationships and growth across the account base.

Formación

• 2-5+ years in Account Management, Customer Success, SDR/BDR, or Sales in SaaS or B2B.
• Strong relationship management and retention focus.
• Comfort with fast-paced, evolving environments and high accountability.

Responsabilidades

• Manage a portfolio of ~150 CRE client accounts as primary engagement contact.
• Lead onboarding, adoption, usage monitoring, and ongoing client engagement to embed Altus solutions.
• Build trusted relationships with asset managers, operators, and senior stakeholders.
• Identify upsell/cross-sell opportunities with Sales Executives and support retention/expansion.
• Coordinate with internal teams to resolve client issues and ensure a seamless experience.
• Track engagement and account health using CRM tools to identify risks and opportunities.

Conocimientos

Account Management

Customer Success

Sales

Relationship Building

Herramientas

Salesforce

Descripción del empleo

Altus Group is seeking an Account Manager, Client Engagement & Adoption to manage a large CRE client portfolio and drive adoption and retention. This role is remote-first, US-based, with occasional travel and a two-to-one collaboration model with Sales Executives.

You will own onboarding, product education, and ongoing engagement to embed Altus tools into clients’ workflows, strengthening relationships and growth across the account base.