Global Account Leadership Director: Growth & Strategy

ALTOUR; United States; Sur place; USD 150 000 - 210 000; Plein temps

Avantages offerts par ce poste

Medical plans

Dental plans

Vision insurance

401k Plan with company match

Parental leave

Résumé du poste

ALTOUR is seeking a Director of Global Account Management to lead a team of Account Managers/Directors, drive client value, and expand share of wallet across Enterprise and Key Accounts. The role blends strategic leadership with talent coaching and strong cross-functional collaboration to deliver measurable outcomes.

You will partner with senior stakeholders, design growth strategies, and ensure disciplined account plans, while collaborating with Operations, Finance, Sourcing, Marketing, and

Qualifications

• 8+ years in corporate travel, account management, or B2B client leadership, with at least 3 years in management role.

Responsabilités

• Lead, coach, and mentor the Global Account Management team, driving performance, capability-building, and career progression pathways.
• Partner with the VP, Enterprise & Key Accounts to design and execute strategies that grow revenue, optimize programs, and increase client satisfaction within the Enterprise and Key tiers.
• Develop and maintain strategic client relationships, serving as escalation point for senior stakeholders and ensuring structured engagement through reviews, check-ins, and growth planning.
• Ensure that KAMs/EADs execute against structured account plans, focusing on revenue growth, retention, and program optimization.
• Embed consistent use of account management frameworks, tools, and performance metrics, ensuring alignment with Altour’s sales-led culture.
• Collaborate cross-functionally with Operations, Finance, Sourcing, Marketing, and Commercial Operations to deliver seamless service and value realization for clients.
• Identify growth opportunities across accounts, supporting KAMs/EADs in shaping proposals, cross-selling Altour services, and negotiating client agreements.
• Track and report on team and client performance through scorecards, SLAs, and business reviews, escalating risks and driving improvement plans where required.
• Champion innovation by leveraging technology, data, and new solutions to improve efficiency and enhance client outcomes.

Connaissances

Account leadership

Coaching and development

Client relationship management

Strategic thinking

Travel industry knowledge

CRM & dashboards

Outils

CRM systems

Description du poste

ALTOUR is seeking a Director of Global Account Management to lead a team of Account Managers/Directors, drive client value, and expand share of wallet across Enterprise and Key Accounts. The role blends strategic leadership with talent coaching and strong cross-functional collaboration to deliver measurable outcomes.

You will partner with senior stakeholders, design growth strategies, and ensure disciplined account plans, while collaborating with Operations, Finance, Sourcing, Marketing, and